Optical Expert
4 weeks ago
Job Summary
At EssilorLuxottica, we're passionate about delivering exceptional vision care. As a Licensed Optician, you'll play a key role in helping us achieve this goal.
Main Responsibilities
• Welcome and engage with customers, setting clear expectations for their experience
• Custom fit glasses and precision place prescriptions in lenses
• Demonstrate expertise in optical acumen and lead by example
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished products meet standards and customer needs
• Assist team members with complex product needs and prescriptions
• Utilize technology effectively, leveraging product knowledge and tools to deliver exceptional results
• Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
• Manage time effectively, prioritizing tasks and competing priorities
• Strive for exceptional results on brand KPIs and competencies
• Maintain a clean, attractive, and organized store environment
• Report safety opportunities and demonstrate safe work practices
• Embody a resourceful, self-motivated mindset, with a desire for continuous learning and improvement
Requirements
• High school graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills, including communication, listening, and teamwork
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills, including the ability to use and carry an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embracing new technology and change
Preferred Qualifications
• Previous customer service and retail experience
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