Optical Expert
2 weeks ago
The Licensed Optician at EssilorLuxottica is responsible for delivering exceptional customer service and providing high-quality eyewear solutions. As a key member of our team, you will be expected to possess strong optical dispensing experience, excellent communication skills, and a passion for customer satisfaction.
Main Responsibilities
- Provide personalized service to customers, ensuring their needs are met and exceeded.
- Custom fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen, providing guidance and support to associates.
- Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
- Attract new customers and explore their needs and priorities.
- Utilize store tools and adhere to Brand Store Commitments.
- Perform work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
- Anticipate problems and develop long-term solutions to ensure customer satisfaction.
- Possess the ability to multi-task, prioritize, and manage time with competing priorities.
- Commit to delivery dates and times, seek feedback, and ask for referrals.
- Strive to achieve exceptional results on Brand KPIs and competencies.
- Presents, celebrates, and educates at pick-up.
- Takes pride in store appearance, shows initiative to keep the store clean, attractive, and organized.
- Informs management of safety opportunities and demonstrates safe work practices.
- Possesses a 'can-do' spirit and strong drive for results, with a desire for continual learning and improvement.
- Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
- Sells on your feet 80-100% of the time.
- Additional duties may be assigned as needed.
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Basic math skills.
- Awareness of current fashion trends.
- Selling skills - ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
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