Optical Expert

4 weeks ago

Burlington, Massachusetts, United States EssilorLuxottica Full time
Job Summary

The Licensed Optician at EssilorLuxottica is responsible for delivering exceptional customer service and providing high-quality eyewear solutions. As a key member of our team, you will be expected to possess strong optical dispensing experience, excellent communication skills, and a passion for customer satisfaction.

Main Responsibilities
  • Provide personalized service to customers, ensuring their needs are met and exceeded.
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing guidance and support to associates.
  • Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
  • Attract new customers and explore their needs and priorities.
  • Utilize store tools and adhere to Brand Store Commitments.
  • Perform work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
  • Anticipate problems and develop long-term solutions to ensure customer satisfaction.
  • Possess the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Strive to achieve exceptional results on Brand KPIs and competencies.
  • Presents, celebrates, and educates at pick-up.
  • Takes pride in store appearance, shows initiative to keep the store clean, attractive, and organized.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results, with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Sells on your feet 80-100% of the time.
  • Additional duties may be assigned as needed.
Basic Qualifications
  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Basic math skills.
  • Awareness of current fashion trends.
  • Selling skills - ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
Benefits
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

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