Career Coach
1 day ago
Join our team as a Connection Coach and play a key role in successfully onboarding new students from the point of application and promoting a positive learning experience through their first year.
About the RoleThe Connection Coach will provide registration assistance, support, advisement, and connections to college resources, aimed at motivating and engaging new students in order for them to be successful.
Key Responsibilities- Register and onboard cohort of students and coach them through the process of being a first-time student
- Provide advising to students, including non-advisees, through walk-in times in office and at targeted special events such as New Student Orientation, Accepted Student Days, and Welcome Week Activities
- Assist students with identifying, planning for, and overcoming potential obstacles in the placement testing, registration, financial aid, and technology processes and procedures
- Assist students with setting goals and defining steps in education and career planning for the first year
- Maintain advising log or case management files to track contact hours, issues, and outcomes with appropriate documentation
- Monitor student progress toward goals and assist students and instructors to problem solve issues that arise related to progress toward academic goals, persistence, attendance, and completion
- Explain the processes for interpreting transfer credits, prior learning assessment, satisfactory academic progress (SAP), and other credit and financial issues for students
- Review and stay current on curriculum requirements and policies impacting students, including meta majors and guided pathways
- Provide targeted outreach and hold meetings (including remote/online) with students flagged from the Early Alert program, with a focus on identified at-risk populations and LatinX populations
- Create and conduct workshops and information sessions and develop/distribute materials as needed to support student success
- Develop printed and online resources such as first-year guidelines and financial literacy information to help students and their families better understand
- Participate in New Student Orientations
- Provide and/or procure bilingual service to monolingual and limited English-speaking program participants and/or their family members as needed to achieve the grant objectives
- Provide advising/coaching in both English and Spanish language when needed for an advisee and their family
- Work both collectively as a team and also independently with the ability to make well-informed decisions in the best interest of each advisee
- Identify support that students need with a focus on goal setting, GPA recovery, study skills, test anxiety, and stress management skills, time management, and connecting students to helpful resources
- Conduct workshops and hands-on training on how to navigate through institutional technology and campus resources. Assess workshops and training sessions
- Meet enrollment and retention goals
- Provide monthly report on activities and initiatives
- Monitor student progress proactively, and conduct outreach to connect students to services
- Coordinate student referrals to departments or services to help them overcome social and economic barriers
- For online learners, counsel and advise students by phone, email, text, and other available online technologies
- Attend staff meetings and trainings as required
- Meet regularly with the Director of Advising and Retention and Task Force to inform of grant achievements, challenges, or needed support
- Other related duties as required
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