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Patient Services Associate

2 months ago

Danville, Pennsylvania, United States Geisinger Health System Full time
Location:
Geisinger Medical Center

Shift:
Daytime Hours

Scheduled Weekly Hours:
40

Worker Type:
Regular Employee

Exemption Status:
Non-Exempt

Job Overview:
This position involves a full-time day shift (8am - 4:30pm) with the flexibility to work from home or in the office. There are no weekend or holiday shifts required. Previous experience in telemedicine is highly desirable.

Key Responsibilities:

As the primary point of contact for the department, you will manage and execute front office operations efficiently. Your duties will include registering new patients, facilitating the patient journey, and scheduling future appointments as necessary.
  • Ensure accurate patient check-in and demographic verification.
  • Monitor patient wait times and communicate any changes to them.
  • Interpret insurance responses effectively.
  • Assign primary, secondary, and tertiary insurance according to established guidelines.
  • Provide patients with essential disclosure and privacy information, obtaining required legal and financial signatures.
  • Communicate financial responsibilities to patients and collect fees at the time of service as appropriate.
  • Complete all necessary regulatory forms with patients.
  • Schedule follow-up appointments, including specialty or ancillary services.
  • Manage multi-channel communications regarding appointments, referrals, prescriptions, and inquiries.
  • Inform patients or guarantors about anticipated financial responsibilities, including copays and deductibles.
  • Process cash postings in accordance with departmental protocols.
  • Adhere to organizational and HIPAA regulations, ensuring patient confidentiality and rights.
  • Work independently to resolve account issues promptly.
  • Maintain productivity and quality standards.
  • Uphold confidentiality at all times.
  • Accurately manage medical record maintenance and releases.
  • Assist with referrals and pre-certifications during patient encounters.
  • Utilize and maintain patient recall and rescheduling lists effectively.
Accountable for fulfilling all job-specific responsibilities and adhering to organizational policies and procedures. The statements in this profile are not exhaustive but represent essential elements necessary for successful job performance.

Position Highlights:

GEISINGER BENEFITS:
  • Comprehensive benefits package (health, dental, and vision) starting immediately.
  • Multiple medical plan options, including an expanded network for out-of-area employees and dependents.
  • Pre-tax savings plans with flexible spending accounts (FSA) and health savings accounts (HSA).
  • Company-sponsored life insurance, short-term, and long-term disability coverage.
  • 401(k) plan with automatic contributions from Geisinger.
  • Generous paid time off (PTO) policy allowing for quick accrual.
  • Tuition reimbursement up to $5,000 annually.
  • Wellness program offering financial incentives for health improvements.
  • Family-friendly support services, including adoption and fertility assistance, parental leave, and military leave.
  • Employee Assistance Program (EAP) providing referrals for childcare, eldercare, and legal guidance.
  • Optional benefits including accident, critical illness, and identity theft protection.
Education:
High School Diploma or Equivalent (GED) - Required

Experience:
Minimum of 1 year of relevant work experience - Preferred

Skills:
Clerical, Communication, Customer Service, and Confidentiality

OUR PURPOSE & VALUES: Everything we do centers around caring for our patients, members, students, and communities.
  • KINDNESS: We treat everyone as we wish to be treated.
  • EXCELLENCE: We value colleagues who strive for excellence.
  • LEARNING: We share knowledge to prepare caregivers for the future.
  • INNOVATION: We seek new ways to enhance care for our patients and community.
  • SAFETY: We ensure a safe environment for all.
We provide healthcare benefits for both full-time and part-time positions from day one, including vision and dental coverage. We foster an atmosphere of collaboration and collegiality.

We recognize that a diverse workforce strengthens our team. Our patients and community come from various backgrounds, and a diverse workforce is essential for improving health outcomes for all. We are proud to be an affirmative action, equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.