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Director of Event Technology

2 months ago

Charleston, West Virginia, United States Encore Full time
Job Summary

We are seeking a highly skilled and experienced Director of Event Technology to join our team at Encore. As a key member of our operations team, you will be responsible for leading a successful sales and operations team to achieve revenue and profitability goals.

Key Responsibilities
  • Venue Partner Relationships
    • Develop and maintain strong relationships with clients at all levels of their organization.
    • Provide outstanding customer service while focusing on customer retention.
    • Service high-profile/visibility events and act as a point of escalation when needed.
  • Financial Management & Reporting
    • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability.
    • Strategically ensure event profitability is maintained based on proper staffing per event.
    • Achieve Encore's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals, and other costs.
  • Operations Management
    • Responsible for the strategic, long-term direction of large and small high-tech, high-volume events at the property.
    • Direct operations team to manage daily floor operations, including scheduling and equipment setups, operation, and strikes.
    • Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • Technical Ability
    • Act as a resource or point of escalation for technical support for sales and operations leadership team.
    • Ensure staff understands the technical aspects of the job.
    • Effectively utilize applicable company computer systems.
  • Sales Management
    • Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
    • Confirm all known opportunities are in CRM and completed accurately and updated at all times.
    • See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
  • Customer Service
    • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
    • Lead the team to exceed the expectations and needs of internal and external customers.
    • Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs.
  • People Development
    • Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
    • Embrace and foster the company's Core Values.
    • Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Requirements
  • Bachelor's degree is preferred or equivalent experience.
  • 5+ years of audio visual experience.
  • 3+ years of operations supervisory/management experience.
  • 3+ years of customer service or hospitality experience.
  • Sales experience is a plus.
  • Working knowledge of audio visual equipment in a live show environment.
  • Ops 200 & Leadership 200 Certification.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.
  • Effective leadership abilities and customer satisfaction and people development focus.
Competencies
  • Builds Effective Teams.
  • Manages Conflict.
  • Ensures Accountability.
  • Instills Trust.
  • Decision Quality.
  • Demonstrates Self-Awareness.
  • Financial Acumen.
  • Drives Vision and Purpose.
  • Develops Talent.
  • Drives Engagement.