Director of Event Technology II Charleston Branch

1 week ago

Charleston, West Virginia, United States Encore Full time
Job Title: Director of Event Technology II Charleston Branch

At Encore, we are seeking a highly skilled and experienced Director of Event Technology II to join our team in Charleston Branch. As a key member of our operations team, you will be responsible for leading a successful sales and operations team to achieve revenue and profitability goals.

Key Responsibilities:
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service.
  • Service high-profile/visibility events and act as a point of escalation when needed.
  • Identify key issues and decision-makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
  • Partners with Venue Sales Leadership on sales strategies.
  • Creates and participates in business review presentations.
Financial Management & Reporting:
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
  • Strategically ensure event profitability is maintained based on proper staffing per event.
  • Achieves Encore's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals, and other costs.
Operations Management:
  • Responsible for the strategic, long-term direction of large and small high-tech, high-volume events at the property.
  • Direct operations team to manage daily floor operations, including scheduling and equipment setups, operation, and strikes, in accordance with brand standards.
Technical Ability:
  • Act as a resource or point of escalation for technical support for sales and operations leadership team.
  • Ensures staff understands the technical aspects of the job.
Sales Management:
  • Holds Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
  • Confirms all known opportunities are in CRM and completed accurately and updated at all times.
Customer Service:
  • Delivers World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
  • Leads the team to exceed the expectations and needs of internal and external customers.
People Development:
  • Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
  • Embraces and fosters the company's Core Values.

Qualifications:

  • Bachelor's degree is preferred or equivalent experience.
  • 5+ years of audio visual experience.
  • 3+ years of operations supervisory/management experience.
  • 3+ years of customer service or hospitality experience.
  • Sales experience is a plus.
  • Working knowledge of audio visual equipment in a live show environment.
  • Ops 200 & Leadership 200 Certification.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.

Work Environment:

Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.

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