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Employee Benefits Account Manager

3 weeks ago

Troy, Michigan, United States Wilshire Benefits Group, Inc. Full time
Job Description

At Wilshire Benefits Group, Inc., we're looking for a skilled and dynamic Account Manager to join our team. This role is responsible for managing and delighting a select portfolio of clients.

The ideal candidate will have a talent for developing and nurturing positive relationships with HR contacts and key stakeholders. They will also possess unparalleled commitment to delivering exceptional customer service.

Key responsibilities include:

  • Building relationships with clients and prospects
  • Acting as the primary point of contact for client needs
  • Leading carrier implementations and renewals
  • Crafting and finalizing employee communications
  • Scheduling and facilitating annual Open Enrollment meetings
  • Sharing knowledge and training HR Contacts on Employee Navigator
  • Resolving escalated employee-level issues
  • Meeting clients on opportunities, renewals, compliance, and more

Required skills and qualifications include:

  • A Bachelor's degree in Business, Healthcare Administration, Human Resources, or a related field OR a minimum of five years of experience in the employee benefits industry / agency world
  • Talent for developing and nurturing positive relationships
  • Unparalleled commitment to delivering exception customer service
  • Strong interaction skills with key stakeholders at clients and prospects
  • Exceptional public speaking and presentation abilities
  • Extensive knowledge of insurance carriers and employee benefits
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe
  • An active license in Life and Health
  • A valid driver's license and a reliable vehicle

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a robust and competitive benefits package and an award-winning work environment.