Mission Advisor
4 weeks ago
Mission Advisor is responsible for ensuring the operational success of all mission-related activities by providing exceptional customer service and coordinating closely with external vendors and suppliers, internal team members, and other departments.
Key Responsibilities- Communicate directly with clients to process new trip write-ups and revisions under minimal supervision.
- Provide clients with current and accurate information during all aspects of the trip load process.
- Disseminate initial production service requests to vendors and other service providers as documented in the trip write-up process and indicated in proprietary mission support system.
- Communicate directly with vendors and service providers to complete service confirmations for requested products and services as documented in the trip write-up process and indicated in proprietary mission support system.
- Review inbound messages from vendors and clients and respond to requests and assign appropriately in proprietary mission support system.
- Collaborate with other Universal departments for internal product and service requirements to include, but not limited to flight plans, weather, crew accommodations, and regulatory services.
- Monitor Mission Support System to ensure all details are completed and all services are acknowledged and confirmed in a timely and efficient method according to client preferences, required lead times, curfews, operating hours, and other time-driven factors.
- Conduct trip reviews; check messages and requests before transmission and thoroughly review each folder upon completion of the assigned task to ensure accuracy; maintain a high level of quality as defined by individual quality and productivity performance measures.
- Identify issues and work with peers and management; assist in development of solutions to improve quality of service.
- Complete other duties and projects as assigned.
- Ability to perform all primary tasks and responsibilities of a Mission Services Coordinator.
- Some college or equivalent military experience preferred.
- FAA Dispatcher License or Air Traffic Control certification preferred.
- Minimum of three (03) years of work experience; experience working in the aviation industry a plus.
- Experience as a scheduler or dispatcher in a flight department a plus.
- Intermediate to advanced trip write-up skills; requires minimal supervision to complete trip requests and trip revisions.
- Must be proficient and capable of working in a computerized office environment including:
- Knowledge and skill in the Microsoft Suite including Word, PowerPoint, and Outlook.
- Demonstrated keyboarding skills.
- Proficiency in navigating multiple proprietary databases simultaneously to service clients in a timely and efficient manner.
- Ability to apply attention to detail to ensure accuracy of data entered into proprietary trip support system.
- Ability to use a multi-line telephone to include, but not limited to placing calls on hold, transferring calls, and setting up conference calls.
- Ability to apply basic math skills to accurately calculate flight schedules.
- Ability to apply military time using 24-hour clock.
- General knowledge of geography and the ability to determine how it relates to travel.
- Open floor plan with cubicles in a team-based call center environment.
- Rotating shifts in a 24/7 365 days a year environment.
- Domestic travel (≤ 10%) may be required.
New full-time employees are eligible for benefits at the first of the month following 30 days of employment.
- Voluntary:
- Medical - choice of up to 4 plans depending upon your location, full mental health benefits.
- Dental - includes adult orthodonture options.
- Vision.
- Supplemental Life Insurance.
- 401K Plan with company matching contributions.
- Company Provided:
- Life and disability coverage.
- Employee Assistant Plan.
- Paid Time Off (Vacation, Sick Time and Floating Holiday).
- Company Holiday (7 annually).
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