Mission Advisor

4 weeks ago


Cincinnati, Ohio, United States Air Culinaire Worldwide Full time
Job Summary

Mission Advisor is responsible for ensuring the operational success of all mission-related activities by providing exceptional customer service and coordinating closely with external vendors and suppliers, internal team members, and other departments.

Key Responsibilities
  • Communicate directly with clients to process new trip write-ups and revisions under minimal supervision.
  • Provide clients with current and accurate information during all aspects of the trip load process.
  • Disseminate initial production service requests to vendors and other service providers as documented in the trip write-up process and indicated in proprietary mission support system.
  • Communicate directly with vendors and service providers to complete service confirmations for requested products and services as documented in the trip write-up process and indicated in proprietary mission support system.
  • Review inbound messages from vendors and clients and respond to requests and assign appropriately in proprietary mission support system.
  • Collaborate with other Universal departments for internal product and service requirements to include, but not limited to flight plans, weather, crew accommodations, and regulatory services.
  • Monitor Mission Support System to ensure all details are completed and all services are acknowledged and confirmed in a timely and efficient method according to client preferences, required lead times, curfews, operating hours, and other time-driven factors.
  • Conduct trip reviews; check messages and requests before transmission and thoroughly review each folder upon completion of the assigned task to ensure accuracy; maintain a high level of quality as defined by individual quality and productivity performance measures.
  • Identify issues and work with peers and management; assist in development of solutions to improve quality of service.
  • Complete other duties and projects as assigned.
Qualifications and Requirements
  • Ability to perform all primary tasks and responsibilities of a Mission Services Coordinator.
  • Some college or equivalent military experience preferred.
  • FAA Dispatcher License or Air Traffic Control certification preferred.
  • Minimum of three (03) years of work experience; experience working in the aviation industry a plus.
  • Experience as a scheduler or dispatcher in a flight department a plus.
  • Intermediate to advanced trip write-up skills; requires minimal supervision to complete trip requests and trip revisions.
  • Must be proficient and capable of working in a computerized office environment including:
  • Knowledge and skill in the Microsoft Suite including Word, PowerPoint, and Outlook.
  • Demonstrated keyboarding skills.
  • Proficiency in navigating multiple proprietary databases simultaneously to service clients in a timely and efficient manner.
  • Ability to apply attention to detail to ensure accuracy of data entered into proprietary trip support system.
  • Ability to use a multi-line telephone to include, but not limited to placing calls on hold, transferring calls, and setting up conference calls.
  • Ability to apply basic math skills to accurately calculate flight schedules.
  • Ability to apply military time using 24-hour clock.
  • General knowledge of geography and the ability to determine how it relates to travel.
Work Environment
  • Open floor plan with cubicles in a team-based call center environment.
  • Rotating shifts in a 24/7 365 days a year environment.
  • Domestic travel (≤ 10%) may be required.
Benefits

New full-time employees are eligible for benefits at the first of the month following 30 days of employment.

  • Voluntary:
    • Medical - choice of up to 4 plans depending upon your location, full mental health benefits.
    • Dental - includes adult orthodonture options.
    • Vision.
    • Supplemental Life Insurance.
    • 401K Plan with company matching contributions.
  • Company Provided:
    • Life and disability coverage.
    • Employee Assistant Plan.
    • Paid Time Off (Vacation, Sick Time and Floating Holiday).
    • Company Holiday (7 annually).

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