Family Service Manager

4 weeks ago


Cincinnati, Ohio, United States Spring Grove Full time
Job Description

Are you seeking a meaningful leadership role that offers professional growth, collaboration, and the opportunity to make a profound difference in families' lives? At Spring Grove, we honor, celebrate, and remember life with exceptional care and compassion. As a Family Service Manager, you will lead and mentor our Family Service Advisors, helping them grow professionally while ensuring we deliver exceptional service that reflects our commitment to families.

You'll work closely with the Vice President of Sales and other managers across all Spring Grove locations, contributing to our shared mission of serving families with excellence. You'll play a key role in upholding our legacy and educating the community about the significance of pre-arrangements and memorialization.

Responsibilities
  • Leadership & Development: Mentor Family Service Advisors and ensure adherence to the highest service standards across all Spring Grove locations, while promoting their professional growth.
  • Operational Excellence: Manage daily operations, including overseeing staff, ensuring smooth coordination between departments, and resolving any family service concerns with integrity and respect.
  • Collaboration & Strategy: Work together with Sales Managers to meet preneed funeral and cemetery budgetary requirements, always keeping in mind the long-term sustainability and heritage of Spring Grove.
  • Compassionate Service: Handle sensitive family interactions with care, professionalism, and empathy, ensuring that every family receives the utmost attention during their time of need.
What We Offer

We offer competitive compensation & benefits, including medical, dental, vision, company-paid life insurance, and a 401k with company match. The estimated annual salary is $85,000/year plus incentives.

We believe in treating employees with dignity and respect, offering competitive compensation and benefits, a commitment to listening, new ideas and improvement, continuous communication about the company and the outlook for the future, providing an atmosphere where each employee can be proud and excel, and professional development.

Requirements
  • Must have an Active Ohio Life Insurance License
  • Proven Managerial Experience and Leadership
  • Associate's degree or Higher preferred
  • Cemetery and Memorialization experience preferred.
  • Proven Individual Sales Performance and service records of achievements.
  • Displays a "Customer First" attitude.

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