Licensed Insurance Customer Service Representative
4 weeks ago
A successful Staff My Agency team is seeking a qualified professional to fill the role of Licensed Insurance Customer Service Representative. A Property and Casualty license is required for this position.
We are looking for a licensed, energetic professional who is interested in helping our business grow through value-based conversations and remarkable customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but are not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Base Salary plus Annual Bonus
- Paid Time Off (vacation and personal/sick days)
- Health Insurance Stipend
- SIMPLE IRA with 3% matching
- Valuable experience
- Growth potential/Opportunity for advancement within our office
- Property & Casualty license (required)
- Life and Health license (required)
- Bilingual English/Spanish preferred
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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