Customer Experience Representative
4 weeks ago
At Lane Bryant, we're passionate about empowering women through fashion. Our brand has been a leader in the plus-size industry for over 120 years, and we're committed to creating a welcoming and inclusive environment for all customers. As a Customer Specialist, you'll play a key role in delivering exceptional shopping experiences and helping customers discover products that make them feel confident and beautiful.
The Role
As a Customer Specialist, you'll be responsible for providing top-notch customer service, sharing your knowledge of our products and services, and upholding brand standards in our stores. You'll also have the opportunity to promote in-store events and company programs that support our brand values. If you're passionate about fashion, enjoy working with people, and are committed to delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
- Welcome customers and engage with them to understand their needs and support their shopping experiences.
- Share your knowledge of our products and services with customers to outfit and inspire them.
- Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
- Promote in-store events and company programs that support the brand.
- Contribute to the store's success by maintaining the highest brand and execution standards.
- Prior retail experience or customer-focused experience.
- Passion for styling and love of working with people.
- Flexible availability - including evenings, weekends, and holidays.
- Ability to read, write, and communicate in English.
- Proficient with technology, including an ability to operate store systems accurately.
- Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other Knitwell Group brands.
- Support for your individual development plus opportunity for growth within our family of brands.
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
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