Field Operations Manager
4 days ago
About the Role:
We're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team at Via. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and growth of our services.
Key Responsibilities:
- Ensure operational excellence, customer satisfaction, and an exceptional customer experience
- Oversee operations in person during the start of service to ensure we meet service standards
- Manage driver supply to ensure the right number of drivers on the road to meet demand
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Requirements:
- A socially perceptive, environmentally conscious individual aligned with promoting transportation equity and reducing carbon emissions
- A self-starter comfortable taking on a high level of responsibility
- A driven executor with a track record of end-to-end ownership of a book of business and hitting KPIs and revenue goals
- A team-focused individual taking ownership of their work and pride in their team's success
- Experienced in project management, creating and refining operational processes, and customer service
- Multi-site management experience is a plus
- An outgoing and sociable leader skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Based in the Denver, CO area and can easily commute to operations
- Experienced in managing (including scheduling) a team is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and evolving/adapting as conditions change
- Experienced in managing projects with multiple stakeholders is a plus
- Bachelor's degree is a plus
What We Offer:
- A competitive salary range of $55,000-$65,000
- A generous and comprehensive benefits package, including free medical plans and 401K matching
About Via:
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive, and authentic workplace.
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. All backgrounds, identities, and voices are welcomed and celebrated at Via.
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