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Customer Service Representative

2 months ago

Greenwood, Indiana, United States Petermanhvac Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Petermanhvac. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding our products and services
  • Assist customers with scheduling appointments and resolving any issues related to our services
  • Collaborate with our field technicians to ensure seamless communication and resolution of customer issues
  • Meet or exceed customer satisfaction targets and quality standards
Requirements
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
What We Offer
  • Competitive compensation package
  • 401k plan with company match
  • Company-paid personal time off
  • Health, dental, and vision insurance
  • Life insurance and disability plans
  • Virtual Teladoc appointments
  • $250 tool account
  • Paid holidays and birthday off
  • Bereavement pay
  • Top-notch professional training
  • Company events and parties
  • Community outreach events
  • Advancement and growth opportunities