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Automotive Service Representative

1 month ago

SaintChaptes, Occitanie, United States MAIN STREET AUTO LLC Full time
Main Street Auto LLC Service Advisor Job Description

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service.


Key Responsibilities:

  2. Customer Interaction:
  • Greet customers and provide a warm, friendly, and professional atmosphere.
  • Act as the main point of contact for customers, understanding their concerns and requirements.
  • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.


  2. Service Coordination:
  • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
  • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.


  2. Cost Estimation and Approval:
  • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  • Explain cost estimates to customers, providing clear and understandable explanations.
  • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.


  2. Repair Order Management:
  • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
  • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.


  2. Customer Satisfaction:
  • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
  • Handle customer complaints professionally and escalate as necessary to resolve them effectively.
  • Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:
  • High school diploma or equivalent (additional automotive education or certification is a plus).
  • Proven experience as a Service Advisor in the automotive industry or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
  • Strong organizational and time management abilities to handle multiple tasks efficiently.
  • Sound technical knowledge of automotive systems and repairs.
  • Proficient computer skills and familiarity with automotive software and systems.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Customer-oriented mindset with a commitment to delivering exceptional service.

As a Service Advisor at Main Street Auto LLC, you will play a vital role in ensuring customer satisfaction and loyalty. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.