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Client Support Specialist

2 months ago

Manhattan, Kansas, United States STARR MEDICAL SUPPLY INC. Full time
Job Overview

Starr Medical Supply Inc. is seeking a dedicated Client Support Specialist to enhance our patient intake process within the Durable Medical Equipment (DME) and Home Medical Equipment (HME) sectors. This is a full-time position with a standard schedule of Monday through Friday from 9:00 AM to 5:00 PM.

Compensation: Competitive rates based on experience.

About Us: We are a comprehensive provider of medical equipment and supplies, committed to delivering high-quality healthcare products and exceptional service.

Key Responsibilities:
  • Develop a thorough understanding of our product offerings to effectively communicate their benefits, features, pricing, and quality to clients.
  • Support daily store operations and maintain positive relationships with clients and referral sources.
  • Adhere to all company policies and procedures.
  • Assist in managing physical inventory and reviewing merchandise orders and stock levels.
  • Guide customers and referral sources in selecting appropriate medical equipment and supplies.
  • Deliver courteous customer service both in-person and via phone.
  • Ensure a tidy and organized sales environment.
  • Address customer inquiries and resolve complaints professionally.
  • Process customer transactions efficiently.
  • Facilitate the delivery of equipment to clients.
  • Perform additional tasks as required.
Qualifications:
  • Minimum age requirement of 25 years.
  • High school diploma or equivalent is required.
  • Demonstrated strong customer service skills.
  • Possession of a valid driver's license.
  • All candidates must be authorized to work in the United States.
Essential Skills:
  • Excellent communication and interpersonal abilities.
  • Compassionate demeanor with a commitment to providing top-tier customer service.
  • Teamwork-oriented mindset.
  • Proficient in reading, writing, and speaking English.
  • Strong computer literacy.
  • Practical problem-solving skills.
Physical Requirements:

Ability to sit, stand, bend, and lift items weighing up to 7 lbs.