Frontline Customer Service Representative

2 months ago

Arlington, Virginia, United States Jackmont Hospitality Full time

Company Overview
Jackmont Hospitality is dedicated to providing exceptional dining experiences, and our team members are crucial to achieving this goal.

ROLE SUMMARY
The Cashier serves as the initial point of interaction for patrons entering our establishment. This position is vital in ensuring that every guest enjoys a welcoming atmosphere and receives attentive service. The Cashier's responsibilities include greeting guests warmly, guiding newcomers through the ordering process, recognizing returning customers, and accurately processing orders and payments.

KEY RESPONSIBILITIES

  • Punctually arrives for shifts dressed in appropriate attire.
  • Completes the Opening Checklist to guarantee the front of house is well-stocked, organized, and clean.
  • Welcomes guests promptly and provides them with menus.
  • Identifies first-time visitors and clearly explains the seating and ordering procedures.
  • Builds rapport with regular customers by remembering their names and usual orders.
  • Responds to guest inquiries in a friendly and helpful manner.
  • Offers recommendations to enhance the guest experience.
  • Accurately takes and enters orders into the system.
  • Processes payments, both cash and credit, efficiently.
  • Expresses gratitude to every guest.
  • Handles phone inquiries and takes to-go orders.
  • Maintains an organized counter and ensures menus are stocked throughout the shift.
  • Communicates effectively with team members to ensure a seamless guest experience.
  • Assists colleagues as needed.
  • Follows company protocols for addressing service issues and guest complaints.
  • Adheres to legal requirements and company standards when serving alcohol.
  • Maintains food safety and sanitation standards throughout the shift.
  • Completes the Closing Checklist to ensure the front of house is properly secured at the end of service.
  • Performs assigned side work duties.
  • May engage in deep cleaning tasks as scheduled.
  • May undertake additional responsibilities as assigned.
QUALIFICATION REQUIREMENTS
  • Must successfully pass a federal background check.
  • Passionate about hospitality and serving others.
  • High energy and stamina to thrive in a fast-paced environment.
  • Excellent interpersonal and communication skills.
  • Ability to perform basic math calculations.
  • Proficient in using technology for order entry and payment processing.
  • Capable of maintaining composure under pressure.
  • Able to lift and carry items weighing up to 30 pounds.
  • Willingness to stand and walk for extended periods.
  • Flexible availability, including weekends and holidays.
  • Ability to meet essential job functions with reasonable accommodations.
  • Effective communication skills in the primary language of the workplace.

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