Workforce Optimization Specialist

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Paysign Inc Full time
Job Title: Workforce Management Analyst

Paysign Inc is seeking a highly skilled Workforce Management Analyst to join our team. As a Workforce Management Analyst, you will play a critical role in optimizing the efficiency and effectiveness of our call center operations.

Key Responsibilities:
  • Analyze historical call volume data and forecast future demand to create accurate staffing plans.
  • Develop and maintain staffing models and schedules to ensure adequate coverage during peak and off-peak hours.
  • Monitor real-time call volumes and adjust schedules as needed to respond to unforeseen changes.
Requirements:
  • Bachelor's degree preferred, or equivalent work experience.
  • Experience in workforce management, preferably with Verint WFM Software within a call center environment.
  • Excellent communication and interpersonal skills.
  • Experience with call center metrics and performance management.
Physical Requirements:
  • General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.


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