Member Experience Advocate

3 weeks ago


Columbia, Tennessee, United States Randstad Full time

Job Summary

We are seeking a highly skilled Member Experience Advocate to join our team at Randstad. As a Member Experience Advocate, you will be responsible for resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Professionally handle incoming telephone calls from internal and external customers while taking appropriate action to resolve the situation
  • Must have experience with logging live calls into a software program
  • Proficient in handling billing inquiries
  • Maintain monthly, passing quality performance goals established by the department
  • Work with other departments/county reps when needed in a professional manner
  • Communicate effectively while logging customer experience inquiries
  • Work independently to research and determine cause of problem and effect of resolution with assistance as needed
  • Work overtime as needed, especially during open enrollment season
  • Proficient in Microsoft Word, Outlook, and Excel
  • Excellent time management and organizational skills

Requirements

  • Years of experience: 1 year
  • Experience level: Experienced

About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Equal Opportunity Employer

Randstad is an equal opportunity employer and welcomes people of all abilities. We want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



  • Columbia, Tennessee, United States Randstad Full time

    Job Summary: We are seeking a highly skilled Software Quality Advocate to join our team at Randstad. As a key member of our operations team, you will be responsible for accurately documenting each inquiry into the Facets system using the designed format and taking appropriate action to resolve caller's inquiries. Key Responsibilities:Professionally handle...


  • Columbia, Tennessee, United States Zaxby's Full time

    About the RoleWe're seeking a talented Cashier to join our team at Zaxby's! As a Cashier, you'll be the first point of contact for our guests, responsible for delivering a great experience through excellent service and attention to detail.Key ResponsibilitiesTake and enter orders accurately and efficientlyHandle payments and operate cash registersKeep the...


  • Columbia, Tennessee, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and maintaining a clean and organized store.Key ResponsibilitiesLead by example, engaging...


  • Columbia, Tennessee, United States Love's Travel Stops Full time

    Love's Travel Stops is seeking a dedicated and customer-focused Restaurant Team Member to join our team. As a key member of our restaurant crew, you will be responsible for providing exceptional service to our customers, preparing and maintaining food products in accordance with health regulations and company standards, and ensuring the safety and happiness...


  • Columbia, Tennessee, United States Love's Travel Stops & Country Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Love's Travel Stops and Country Stores. As a Restaurant Team Member, you will play a crucial role in delivering exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesProvide efficient and friendly...


  • Columbia, Tennessee, United States Jennalynn Drake - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will play a key role in helping our business grow through value-based conversations and remarkable customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, this is an opportunity for a rewarding career with excellent income and growth...


  • Columbia, Tennessee, United States Love's Travel Stops Full time

    Key Responsibilities:Customer Service: Provide exceptional customer service by being friendly and attentive to customer needs.Food Preparation: Prepare and maintain food products in accordance with health regulations and company standards.Teamwork: Work collaboratively with the team to ensure seamless operations and excellent customer experience.About Love's...


  • Columbia, Tennessee, United States Health Advocates Network, Inc. Full time

    Job Summary:Health Advocates Network, Inc. is seeking a skilled Medical Care Specialist to join our team in Tabor City, NC. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our clients.Responsibilities: Conduct thorough patient assessments and develop personalized care plans Collaborate...


  • Columbia, Tennessee, United States Health Advocates Network Full time

    Job Title: Physician Assistant PositionHealth Advocates Network is seeking a skilled Physician Assistant to join our team at a facility in North Carolina. This is a registry position with our company.Pay Rate:$97 per hourJob Details:40 hours per weekQualifications:Minimum 1-year previous working experience as a Physician AssistantAbility to build rapport...


  • Columbia, Tennessee, United States Walmart Full time

    Job Summary:As a Cart & Janitorial Associate at Walmart, you will be responsible for ensuring customers have a great first and last impression. This includes gathering carts from the parking lot and operating equipment to move them inside the store. Additionally, you will be responsible for cleaning restrooms, salesfloor, and parking lot as needed. You will...


  • Columbia, Tennessee, United States DirectEmployers Full time

    Job Summary:Health Advocates Network is seeking a Licensed Practical Nurse to work at a correctional facility in North Carolina. The ideal candidate will have at least one year of experience as a Licensed Practical Nurse and be able to provide patient care under the direction of nursing staff.Responsibilities:• Provide patient care under the direction of...

  • Travel Nurse RN

    4 weeks ago


    Columbia, Tennessee, United States Nurse First Full time

    Job DetailsNurse First is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job.Specialty: CCU - Coronary CareDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAbout the JobNurse First Travel Agency is committed to providing travel nurses with the best experience possible. Our company's founder...


  • Columbia, Tennessee, United States Nurse First Full time

    Nurse First is seeking a travel nurse RN for a CCU - Coronary Care position in a reputable healthcare facility.Job Description & RequirementsSpecialty: CCU - Coronary CareDiscipline: RNEmployment Type: TravelNurse First offers a competitive pay package based on 12 hour shifts and 36 hours per week, with a tax-free stipend amount to be determined.About Nurse...


  • Columbia, Tennessee, United States VocoVision Full time

    Job OverviewWe are seeking a skilled Speech-Language Pathologist to deliver exceptional virtual services to school-aged children in Tennessee.Key ResponsibilitiesAssess and diagnose speech, language, voice, and fluency disorders; create and implement individualized education programs (IEPs).Provide therapy, track student progress, and modify treatment plans...


  • Columbia, Tennessee, United States VocoVision Full time

    Job DescriptionAs a skilled Speech-Language Pathologist, you will play a vital role in delivering exceptional virtual services to school-aged children. We are seeking a passionate and dedicated professional to join our team at VocoVision.Key Responsibilities:Assess and diagnose speech, language, voice, and fluency disorders, and create individualized...


  • Columbia, Tennessee, United States Favorite Healthcare Staffing Full time

    At Favorite Healthcare Staffing, we strive to understand what drives you as a healthcare professional. Our skilled recruiters thrive on the challenge of finding the perfect fit for you. From the outset, your dedicated recruiter will be your advocate as you search for your next career opportunity. We are seeking an experienced Home Health Registered Nurse...


  • Columbia, Tennessee, United States Youth Villages Full time

    Youth Villages is a national leader in implementing research-based treatment philosophies in children's mental and behavioral health.Our commitment to helping troubled children and their families spans over 35 years, offering a comprehensive range of programs and services.As a Field Development Specialist, you will work with foster care children to discuss...


  • Columbia, Tennessee, United States Ardor Health Solutions Full time

    Ardor Health Solutions is seeking a skilled Physical Therapist for a travel job in a Hospital setting. This is a full-time travel contract position.Requirements include:Active Hospital license2+ years of Physical Therapist experienceBenefits include:Major MedicalDental/Vision InsurancePet InsuranceLife Insurance with extensive family health optionsLicense...


  • Columbia, Tennessee, United States Parks Motor Sales Full time

    Job Title: Spanish Speaking Sales AssistantParks Motor Sales is seeking a highly motivated and detail-oriented Spanish Speaking Sales Assistant to join our team.Key Responsibilities:Provide exceptional customer service to Spanish-speaking customersAssist with sales and service operations, including paperwork and administrative tasksCommunicate effectively...

  • Nurse Practitioner

    4 weeks ago


    Columbia, Tennessee, United States Health Advocates Network Full time

    Job Title: Nurse Practitioner - Healthcare ProfessionalJob Summary:Health Advocates Network is seeking a skilled Nurse Practitioner to work at a facility in NC. This is a registry position with our company. The ideal candidate will have a minimum of 1-year previous working experience as a Nurse Practitioner and be able to build rapport with patients. The...