Customer Experience Manager

4 weeks ago


Columbia, Tennessee, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and maintaining a clean and organized store.

Key Responsibilities
  • Lead by example, engaging and interacting with all customers to promote a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws and policies
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate accurately and effectively with management and Associates, setting and addressing priorities, and providing progress updates
  • Provide and accept recognition and constructive feedback, partnering with management on Associate training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting store shrink reduction goals
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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