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Contact Center Access Specialist
2 months ago
We are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.
Key Responsibilities- Configure and maintain provider and resource templates to ensure accuracy and compliance with guidelines.
- Review new requests to determine impact on standard workflows, Decision Trees, online scheduling, and system configuration.
- Implement changes to assigned provider and resource schedules across multiple locations and specialties.
- Collaborate with PAC leadership, schedulers, practice managers, and providers to optimize schedules and improve access to care.
- Perform other duties as assigned.
- High School Diploma/GED equivalent.
- Minimum of 1 year in healthcare operations related to scheduling, access, clinical systems, or physician practice.
- Experience working with Epic or other practice management systems.
- Excellent verbal, written, and listening English communication skills.
- Attention to detail, strong organizational skills, and ability to switch tasks frequently.
- Strong complex problem-solving skills and ability to make decisions independently.
- Combination of at least 3 years of experience in a clinical environment and/or an AA/AS degree in Business Management, Healthcare Administration, or Computer Science.
- Minimum of 1 year or more direct experience as a template builder.
- Proficient in Google Workspace (Gmail, Sheets, Docs, Slides, Drive, Data Studio).
- Epic Cadence certification.
Hackensack Meridian Health is a leading healthcare organization committed to delivering exceptional patient care and improving the health of our communities. We are a Mandatory Influenza Vaccination Facility and offer a collaborative and dynamic work environment.
