Team Leader for Cannabis Operations

2 weeks ago


Martinsville, Illinois, United States High Profile Cannabis Full time
About Us:
At High Profile Cannabis, we recognize that our most valuable asset is our team. We are committed to local hiring, competitive compensation, and fostering an environment where our employees can thrive and develop their skills.

What We Offer:
  • Comprehensive Medical, Dental, and Vision Insurance
  • Short- and Long-Term Disability Coverage
  • Life Insurance
  • Generous Paid Time Off
  • Employee Discounts
  • 401(k) Retirement Plan
  • Referral Incentives
  • Holiday Compensation
  • Company Merchandise

Position Overview:
We are seeking a dedicated Team Leader to join our organization. In this role, you will assist customers in navigating the selection and acquisition of cannabis products, ensuring an exceptional experience.

Key Responsibilities:
  • Deliver outstanding customer service, prioritizing the needs of our clients.
  • Guide customers in understanding product offerings and their benefits.
  • Educate clients on cannabis properties and help them select appropriate products based on their needs.
  • Act as a role model for team members in sales and customer service.
  • Address customer concerns professionally and manage escalated issues in the absence of management.
  • Maintain up-to-date knowledge of products and current industry trends.
  • Efficiently operate and manage the Point of Sale (POS) system.
  • Adhere to cash handling policies and perform daily financial reconciliations.
  • Utilize downtime effectively to ensure the sales area is well-stocked for team members.
  • Assist with store opening and closing procedures, including inventory management.
  • Participate in team meetings, contributing ideas for employee development and operational improvements.

Qualifications:
  • Minimum of 3 years in customer service roles.
  • High school diploma or equivalent required.
  • Experience in retail or restaurant management preferred.
  • Familiarity with POS systems and cash management.
  • Proven ability to meet Key Performance Indicators.
  • Strong multitasking skills with the ability to prioritize effectively.
  • Ability to work independently with minimal supervision.
  • Experience with inventory audits and product intake processes.
  • Excellent communication skills, both verbal and written.
  • Knowledge of local regulations is a plus.
  • Must be 21 years of age and able to pass a background check.
  • Willingness to obtain and maintain necessary state licenses.

Join us in our mission to share our passion for cannabis with the community. We look forward to your application
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