Restaurant Operations Manager

2 months ago


Martinsville, Virginia, United States Hardee's Full time

Job Summary:

The General Manager is responsible for achieving sales growth and maintaining company standards of excellence for their assigned shift. This includes managing the flow of food service activity, assigning tasks, overseeing cash control, and providing the highest quality food with excellent customer service.

Key Responsibilities:

  • Leadership and Management:
    • Supervise the crew, Team Leaders, Shift Leaders, and Shift Managers to maintain the highest standards in quality, service, and cleanliness.
    • Coordinate staff training with crew trainers.
    • Maintain a cooperative and harmonious working relationship between management team and crew.
  • Operations and Administration:
    • Conduct daily and weekly inventories.
    • Control payroll to meet company labor cost standards.
    • Control inventory to meet company food cost standards.
    • Maintain reports and records based on company standards and in full compliance with state and federal regulations.
  • Cash Handling and Security:
    • Assume responsibility for cash on all shifts, including bank deposits.
    • Ensure that all cash procedures are properly adhered to.
  • Customer Service and Quality:
    • Provide excellent customer service and ensure that all customers receive high-quality food and service.
    • Ensure that all sanitation, safety, and security policies and procedures are observed and enforced.
  • Professional Development:
    • Consistently exhibit the actions and behaviors that best demonstrate RMC's Mission Statement and Values.

Requirements:

  • 4+ year previous management experience, preferably in a restaurant environment.
  • Valid driver's license, good driving record, reliable and insured transportation.
  • Minimum 18 years of age.
  • Strong conflict-resolution skills.
  • Excellent organizational and prioritization skills.
  • Available to work all shifts and weekends.
  • Good references.


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