Team Supervisor
2 weeks ago
At C3 Industries, our focus is on cannabis, but our greatest asset is our workforce. We prioritize local hiring, competitive compensation packages, and providing our team members with opportunities for professional development.
Employee Benefits:
- Medical, Dental, & Vision Coverage
- Short- & Long-Term Disability Coverage
- Life Insurance
- Paid Time Off
- Employee Discounts
- 401(k) Plan
- Referral Incentives
- Holiday Compensation
- Company Merchandise
We are seeking a Team Supervisor to join our organization who can assist customers in navigating the process of understanding, selecting, and purchasing cannabis products.
Key Responsibilities:
- Deliver exceptional customer service by prioritizing the customer experience.
- Guide customers in comprehending product options and their benefits.
- Educate customers on cannabis characteristics and help them select appropriate strains based on their desired outcomes or specific requests.
- Serve as a role model for team members in sales and customer service, ensuring the customer experience remains the focal point.
- Address customer concerns professionally and manage escalated issues in the absence of the Store Manager or Assistant Manager.
- Maintain up-to-date product knowledge and stay informed about current cannabis trends.
- Efficiently operate and maintain the Point of Sale (POS) system.
- Adhere to company cash handling protocols and perform daily cash management tasks and compliance reporting.
- Utilize downtime effectively to ensure the sales floor is well-stocked for team members and the next shift; delegate and verify that team members complete their assigned duties.
- Open and close the store, assist with product intake, conduct inventory counts, and balance daily cash.
- Distribute tips among team members according to company guidelines at the end of the business day when the Store Manager is unavailable.
- Participate in management and store meetings, contributing ideas for employee development, sales strategies, and operational enhancements.
Qualifications:
- Minimum of 3 years of customer service experience; High School Diploma or GED required.
- Previous experience in opening and closing retail establishments or restaurants is preferred.
- Familiarity with POS systems and cash handling practices.
- Commitment to achieving Key Performance Indicators consistently.
- Proven ability to multitask and prioritize effectively.
- Capability to work independently with minimal supervision.
- Experience in inventory audits, cycle counts, and product intake processes.
- Strong oral and written communication skills; ability to communicate in a professional manner.
- Knowledge of state and local regulations is a plus.
- Must be at least 21 years of age and able to pass a background check.
- Must obtain and maintain necessary state licenses based on work location.
Our mission is to share our passion for cannabis with the world. If you are interested in being part of our journey, we encourage you to explore opportunities with us.
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