Leading Global Engineering Programs Manager

7 days ago


San Diego, California, United States ServiceNow Full time
Job Overview

At ServiceNow, we're transforming the way organizations work. As a Principal Program Manager, you'll play a critical role in overseeing our Success, Technology, Experience, and Platform (STEP) organization's largest initiative - leveraging Generative AI across every industry, geography, solution, and persona.

Responsibilities
  • Manage high-visibility complex programs with multiple workstreams across cross-functional teams like product, engineering, sales, marketing, finance, and infrastructure.
  • Drive program prioritization, project planning, milestones, deliverables, and success criteria for a portfolio of programs.
  • Identify, assess, prioritize, and mitigate risks to meet program objectives.
Requirements

We're looking for a results-driven individual with extensive experience driving large-scale global change initiatives and programs to successful implementation. You'll have solid experience in requirements gathering, process documentation, problem diagnosis, solution development, client communications, and team leadership.

You'll be able to operate in a fast-paced, matrixed environment, think strategically, and drive tactical execution. Your excellent facilitation skills will enable you to lead planning meetings, reviews, and retrospectives while concisely communicating to executive leadership.

A proven track record of using agile techniques to manage large-scale and complex projects is essential. Ability to efficiently context-switch amongst multiple projects and travel to ServiceNow locations worldwide is also required.

Compensation

This position offers a competitive salary range of $181,100 to $316,900, plus equity (when applicable), variable/incentive compensation, and benefits.



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