Operations Coordinator
4 weeks ago
Company Overview
LiftOne is a family-owned company under our third generation of leadership, built on principles of trust, integrity, and customer satisfaction.
We invest in people, facilities, and technology to support our country's supply chain and deliver critical goods to homes and businesses. As a trailblazing organization, we prioritize employee growth and offer great benefits, competitive salaries, and opportunities for advancement.
Job Description
The Operations Coordinator - Service Writer will play a crucial role in coordinating service operations, including managing quotes, communicating with customers, and collaborating with account managers and service teams.
Key Responsibilities
- Email customers approved quotes attached with customer-approved quotes
- Enter quote data in the Quote Log database
- Generate off-lease quotes and send them to customers for approval (CC: PSSR)
- Monitor the quote database to identify late or expired quotes and take appropriate action
- Send reminders to customers about open quotes
- Review quoting metrics with account managers and service/operation managers
- Run reports and update finalized billed amounts in the database
- Meet with PSSR/account managers to discuss missed quotes and areas for improvement
- Create and submit quotes for customer jobs as they come in
- Other duties as assigned
Requirements and Qualifications
To succeed in this role, you'll need:
- A high school degree or equivalent
- 3-5 years of experience in a service environment, with a focus on customer service/support highly preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Benefits and Perks
LiftOne offers a comprehensive benefits package, including competitive salary ($55,000-$65,000/year), medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.
Equal Opportunity Employer
We're committed to recruiting, training, promoting, and retaining associates without regard to race, color, religion, gender, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other characteristic protected by applicable laws.
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