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National Account Executive
2 months ago
About EMCOR Government Services:
EMCOR Government Services is a recognized leader in providing comprehensive mechanical, fire protection, and HVAC solutions. With a legacy of excellence, we are committed to delivering high-quality services to our clients.
Position: National Account Representative
The main responsibility of this position is to oversee customer-specific inquiries regarding the inspection and maintenance of fire protection systems. The objective is to enhance the revenue streams of the National Accounts division while ensuring profitability, meeting customer expectations, and adhering to necessary regulations.
Key Responsibilities:
Responsibilities include, but are not limited to:
- Coordinate service and inspections for customer locations as required.
- Conduct follow-ups on pending work orders.
- Manage relationships with subcontractors and negotiate service rates as needed.
- Provide phone support for designated accounts and handle overflow inquiries.
- Ensure profitable margins on all work orders.
- Act as the primary customer service liaison for assigned accounts.
- Participate in cross-training to fulfill various job roles as needed by the company.
Qualifications:
To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are required:
Education and Experience:
- High school diploma or GED is mandatory.
- Experience in construction or account management is preferred.
- Strong organizational skills are essential.
- Ability to manage multiple tasks in a dynamic environment.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, is required.
- A minimum of 3 years of experience in a customer service or call center setting is necessary.
- Exceptional customer service skills and a willingness to learn new systems and processes are required.
Compensation and Benefits:
We provide a competitive salary along with a comprehensive benefits package. We are committed to fostering a diverse workforce and are proud to be an Equal Opportunity Employer.
