Customer Service Representative

12 hours ago

Annapolis, Maryland, United States Chico's FAS Full time
Job Title: Support Associate

We are seeking a highly motivated and customer-focused Support Associate to join our team. As a Support Associate, you will play a critical role in supporting a customer and product-focused sales culture, ensuring that our stores are well-stocked, visually appealing, and providing an exceptional customer experience.

Key Responsibilities:
  • Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
  • Ensure new products are properly merchandised and represented in a timely manner.
  • Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and accurately complete store-to-store transfers and Locate requests.
  • Participate in pricing changes and markdowns, and alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, and boutique cleanliness and organization.
  • Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Requirements:
  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication and customer service skills.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Able to learn or adapt to technology provided by the company.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
Physical Requirements:
  • Constant Walking/Standing: 67-100% of 8-hour shift.
  • Occasional Lifting up to 50 lbs.: 1-33% of 8-hour shift.
  • Frequent Climbing: 34%-66% of 8-hour shift.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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