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Customer Service Representative

2 months ago

Annapolis, Maryland, United States CAI Full time
Job Summary

We are seeking a skilled Customer Service Representative to provide exceptional support to our providers, addressing inquiries related to behavioral and physical health services.

Key Responsibilities
  • Respond to provider questions, emails, and calls in a timely and professional manner.
  • Assist with navigating and resolving a variety of issues, including claims and continuity of care.
  • Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties.
  • Manage a high volume of inbound and outbound calls with efficiency and courtesy.
  • Maintain detailed records of interactions, transactions, and comments.
  • Collaborate with Provider Relations and Contracts teams to ensure seamless service.
  • Contribute to team efforts by accomplishing related results as needed.
Requirements
  • High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred.
  • Experience in customer service, ideally in a healthcare setting.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency with computers and typical office software.
  • Knowledge of healthcare systems and terminology is a plus.
  • Flexibility to work holidays and extended hours as required by the Department.
Physical Demands

The ideal candidate will be able to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor