Patient Service Representative

4 weeks ago


Grafton, North Dakota, United States Community Health Corporation Full time

Community Health Corporation is seeking an experienced Patient Service Representative to join our team in Grafton. As a valued member of our healthcare staff, you will play a critical role in ensuring the smooth delivery of patient services and providing exceptional support to our patients. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a dynamic and fast-paced environment.

Key Responsibilities:
  • Manages large volumes of inbound and outbound calls in a timely manner, ensuring that patients receive prompt and courteous assistance.
  • Completes initial registration information of new patients following established policies and procedures.
  • Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR).
  • Maintains daily EHR worklist and navigates through patients' chart in the EHR to locate appropriate information.
  • Verifies coverage under insurance, Medicare, Managed Care, and other federal/state programs, as well as pharmacy information and other clinical information related to a patient's visit.
Requirements:
  • Medical administration certificate or 2 years of experience in medical reception required.
  • Ability to use Microsoft Word for basic correspondence and maintain neat and legible handwriting.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional patient experiences.
  • Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Demonstrated knowledge of CHSI clinic structure, standards, procedures, and protocols.

As a valued member of our team, you will enjoy a competitive salary of $40,000 per year, plus benefits and opportunities for professional growth and development.



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