Documentation Specialist

3 weeks ago


Roanoke, Virginia, United States Collabera Full time
Job Title: Documentation Specialist

We are seeking a skilled Documentation Specialist to join our team at Collabera. As a key member of our Loan Servicing functional area, you will play a critical role in supporting various loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, and preparing loan demands.

Key Responsibilities:
  • Support loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, and preparing loan demands.
  • Identify opportunities to improve the loan servicing process within established procedures.
  • Perform routine tasks for the Loan Servicing functional area, including reviewing, researching, and processing.
  • Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel about loans and various areas within the Loan Servicing functional area.
  • Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.
  • Interact with the immediate Loan Servicing team on loan applications, processes, documentation, claim insurance handling, or related loan servicing tasks, as well as internal and external customers.
Requirements:
  • Experience interacting positively with customers.
  • Strong research/remediation/documentation skills.
What We Offer:

As a Documentation Specialist at Collabera, you will have the opportunity to work in a dynamic and collaborative environment, supporting a variety of loan servicing tasks and processes. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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