Senior Customer Relations Manager

6 days ago


Seattle, Washington, United States Amazon Full time
About the Job

As a Senior Customer Relations Manager at Amazon, you will be responsible for managing a team of customer relations specialists, providing coaching and guidance, and developing processes to improve customer satisfaction.

You will work closely with internal teams to resolve complex customer issues, implement process improvements, and analyze customer feedback to identify areas for growth.

Key responsibilities include:

  • Providing exceptional customer service and resolving complex customer issues
  • Managing a team of customer relations specialists, including coaching, training, and performance evaluations
  • Developing processes to improve customer satisfaction and reduce resolution times
  • Analyzing customer feedback to identify areas for growth and implementing changes to address these areas

We offer a competitive salary, ranging from $65,600/year to $143,900/year, depending on location and experience. Our compensation package includes equity, sign-on payments, and other benefits, as well as a full range of medical, financial, and other benefits.



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