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Software Technical Program Manager

2 months ago

Auburn Hills, Michigan, United States Whisker Full time
About Whisker

Whisker is a leading innovator in pet technology and refined pet accessories. We strive to deliver better solutions for consumers while transforming pet care. Our mission is to make pet parenthood better.

Job Summary

We are seeking a highly skilled Technical Program Manager to oversee the development of our digital products. The successful candidate will be responsible for managing software-focused platform products and product development, driving cross-functional programs from inception to completion.

Key Responsibilities
  • Collaborate with application developers, architects, scrum masters, user experience architects, user acceptance testers, and quality assurance testers to deliver mobile app experiences that exceed user expectations.
  • Responsible for delivery of cross-functional programs, including removing roadblocks, identifying risk, resource planning, and prioritization alignment between Product and Engineering.
  • Represent the Software Program team in day-to-day agile scrum team meetings, including Daily Stand-Ups, Sprint Reviews, Sprint Planning sessions, Sprint Retrospectives, Backlog refinement & grooming sessions, and Product demonstrations.
  • Manage the analytics and performance reporting for new digital features.
  • Support the SW Engineering Roadmap.
  • Liaison with key members of the marketing organization on communication programs that raise awareness and drive usage of the mobile self-service channel.
  • Identify emerging trends and stay abreast of the pet industry and connected home products.
  • Conduct project retrospectives to identify areas for process improvement and propose relevant process changes for implementation.
Requirements
  • BS in computer science or related field.
  • 2+ years of program management experience, ideally 1-2 years in a mobile environment (or similar technical field).
  • Familiarity with and affinity for agile development, collaboration, and test-and-learn environments.
  • Ability to demonstrate influential leadership and gain buy-in from key stakeholders.
  • Ability to effectively understand data, analyze results, draw insights and conclusions, and recommend appropriate actions in an atmosphere of fact-based decision-making.
  • Excellent communication and storytelling skills, including the ability to effectively translate and communicate technical information in a meaningful way to non-technical audiences.
  • Ability to own programs end-to-end while accounting for cross-functional needs.
  • Strong understanding of planning and prioritization, as well as when to adjust plans when needed.
  • Motivated to develop processes, procedures, and automation in support of a growing Project Management Organization.
  • Demonstrates a collaborative approach to achieving business results.
  • Passionate about delivering mobile solutions that exceed expectations.
  • Strong data skills with expertise across multiple disciplines, including Data Analytics (Excel, DOMO, SQL, VBA).
  • Familiarity with Atlassian products (Jira, Confluence, BitBucket).
  • Maintains confidentiality of proprietary information.
  • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions.
  • A high degree of initiative, self-motivation, and ability to motivate others.
  • Ability to establish and maintain cooperative working relationships with Team Members and colleagues.
  • Comfortable with office pets (cats, dogs).
Preferred Qualifications
  • 1+ years of experience in IoT and/or embedded software and/or other smart home solutions.
  • Certified Scrum Master.
  • Experience with IoT devices and an understanding of how they function.
  • Experience in social networks and mobile applications.
Benefits
  • Premium Medical/Dental/Vision insurance.
  • Paid parental leave.
  • Whisker Parents Program.
  • 1 day 'pawternity' leave for new pet adoption.
  • Pet Insurance.
  • 401K match.
  • Flexible spending accounts.
  • Company-paid short-term disability and life insurance.
  • Employee Assistance Program (EAP).
  • Generous paid time off.
  • 14 Paid Holidays.
  • Top of the line equipment.
  • Pet-friendly office.
  • Whisker products and swag.
  • Continuing education Support.
  • On-site gym with Peloton.
  • Referral program.