Consumer Operations Manager

6 days ago


Hutchinson, Kansas, United States Heartland Credit Union (Kansas) Full time
About Heartland Credit Union

Heartland Credit Union is a leading financial institution in Kansas, providing exceptional member service for over 75 years. Our small friendly work environment allows our employees to know our customers and fellow employees, making us a great place to work.

Job Summary

We are seeking a highly skilled Consumer Operations Manager to join our team. The successful candidate will provide leadership and direction for our consumer deposit services, organizational document management, and consumer loan processing functions.

Key Responsibilities
  • Assist Senior Management in developing and implementing short- and long-term objectives, goals, and strategies.
  • Execute established goals and ensure that corporate-wide plans are complemented and supported.
  • Ensure deposit and operation services are delivered in accordance with established HCU standards, policies, and procedures.
  • Oversee the retrieval, review, and processing of IRA/HSA documents and reports from staff and HCU's IRA vendor.
  • Manage paper document retention program; prepare and file paper documents in preparation of vault storage, keep vault area organized; provide members and staff with assistance when research is needed.
  • Track individual progress and conduct performance appraisals on each employee based on performance management program guidelines.
  • Provide training and applicable information related to IRA/HSA, wire requests, scanning/indexing, and loan processing requirements to staff and members as needed.
  • Assist in researching and resolving department errors and discrepancies.
  • Ensure that members and lending staff are informed of any issues regarding loan documents and any issues are resolved quickly to ensure a quality lending process.
  • Attend meetings and training sessions as required.
  • Provide superior service to our members.
  • Pro-actively support and advance HCU's brand platform.
Requirements
  • Two year college degree in business, finance, or a related field; or equivalent experience.
  • A thorough knowledge of Account, Loan, and general Deposit Services operations and procedures, and security requirements.
  • Thorough understanding of credit union operations, including opening and closing accounts, loans, share, IRAs, HSAs, and certificate procedures.
  • Understanding of credit union philosophy.
  • Knowledge of basic accounting.
  • Three to five years of progressive experience in operations positions.
  • Excellent communication skills.
  • Strong customer service skills.
  • Ability to understand, interpret, and enforce policies and procedures.
  • Professional appearance, dress, and attitude.
  • Solid math skills.
  • Ability to operate related computer software and business equipment.
Benefits

BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement

We are an equal opportunity employer and welcome applications from diverse candidates. To apply, please visit our career site and create an account to upload your resume.



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