Collections Representative I

1 week ago


Anaheim, United States Wescom Central Credit Union Full time
Job Summary

The Collections Representative I plays a critical role in protecting the assets of Wescom Central Credit Union while minimizing delinquencies. This position requires a high level of member service, strong communication skills, and the ability to work in a fast-paced call center environment.

Key Responsibilities
  • Contact members and joint-makers to collect delinquent loan payments, typically ranging from 5 to 180 days past due.
  • Maintain high levels of member service in every interaction, ensuring a positive experience for our members.
  • Work in a high-volume call center environment, handling both inbound and outbound calls, and managing an average of 100+ accounts per day.
  • Engage in multiple tasks, including negotiating payment arrangements, leaving messages, documenting accounts, and working with members to bring past due loans current.
  • Meet scheduling requirements by working assigned staggered shifts and occasional Saturdays.
Requirements
  • High school education required and one or more years of high-volume auto finance, unsecured, and/or real estate collections experience.
  • Knowledge of lending and collection regulations (FDCPA, Rosenthal FDCPA).
  • Strong communication skills, written and oral, with the ability to use good judgment, be team-spirited, goal-oriented, self-motivated, and enthusiastic.
  • Proficient in Microsoft Applications (Word, Excel, Outlook) and able to type 35 wpm.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percent.
Work Environment

The work environment is moderately quiet, and it is a non-smoking environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Applicants for hybrid/remote positions must reside within Wescom's service areas, which include Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial, Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus, and Tulare counties.



  • Anaheim, United States AltaMed Health Services Full time

    Overview: The Patient Service Representative I is responsible for answering all incoming telephone calls for all the medical/dental offices. This position is primarily responsible for the scheduling, rescheduling and canceling of appointments. This positions responsibilities also include the screening and transferring of phone calls, answer patient...


  • Anaheim, California, United States AltaMed Health Services Full time

    Job SummaryThe Patient Service Representative I is a vital member of the AltaMed Health Services team, responsible for providing exceptional patient care and administrative support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesAnswer all incoming calls and respond...


  • Anaheim, United States SSD Alarm Full time

    Qualifications:Must be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis...


  • Anaheim, United States SSD Alarm Full time

    Qualifications:Must be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis...


  • Anaheim, United States SSD Alarm Full time

    Qualifications:Must be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis...


  • Anaheim, United States Kisco Senior Living Full time

    The Front Desk Representative provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. Availability: Thursday - Saturday 2:45 pm-11:15 pm Pay: $16.50-$18.50/hr What will I do every Front Desk, Representative, Retail


  • Anaheim, United States American Automobile Association Full time

    Claims Service Representative IAre you passionate about delivering exceptional customer service and resolving complex claims issues? We're seeking a highly skilled Claims Service Representative I to join our team at the American Automobile Association (AAA). As a Claims Service Representative I, you will be responsible for adjusting insurance claims,...


  • Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N...


  • Anaheim, California, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're committed to providing exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Assist guests with all inquiries and requests in a timely and professional mannerProcess...


  • Anaheim, California, United States Insight Global Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at a large healthcare provider in Anaheim, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members through inbound calls.Key Responsibilities:Address enrollment inquiries and...


  • Anaheim, United States Kisco Senior Living Full time

    Job Description The Front Desk Representative provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. Availability: Thursday - Saturday 2:45pm-11:15pm Pay: $16.50-$18.50/hr What will I do every day? Monitor residents and guests coming in and out of the community Assist residents with...


  • Anaheim, California, United States SSD Alarm Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Collections/Customer Support Representative to join our team at SSD Alarm. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely manner, and maintaining accurate customer records.Key...


  • Anaheim, California, United States SSD Alarm Full time

    {"h1": "Customer Support Representative", "p": "At SSD Alarm, we are seeking a highly organized and detail-oriented Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.", "ul":...


  • Anaheim, California, United States Insight Global Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at a large healthcare provider in Anaheim, CA. As a Customer Service Representative, you will be responsible for handling inbound calls from members, addressing enrollment inquiries, facilitating appointment bookings, and efficiently resolving...

  • Health Educator I

    3 weeks ago


    Anaheim, United States Anaheim Admin Full time

    Job Title: Health Educator IWe are seeking a highly motivated and experienced Health Educator I to join our team at Planned Parenthood of Orange and San Bernardino Counties. As a Health Educator I, you will play a critical role in implementing comprehensive sexual and reproductive health programs for youth and young adults throughout Orange and San...


  • Anaheim, United States NexGen HVAC & Plumbing Full time

    Overview: NexGen is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking...


  • Anaheim, United States Kaiser Permanente Full time

    Job Summary:Under the supervision of the Department Administrator and direct clinical supervision by department physicians and advance practice providers, this role assists with routine and orthopedic surgical procedures. The Orthopedic Technician I provides written instructions for patients on the use of orthopedic devices and sets up and maintains supplies...


  • Anaheim, United States Physical Rehabilitation Network Full time

    ** Patient Service Representative** ** California Rehabilitation & Sports Therapy - Anaheim, CA** **Tagged:** Medical Receptionist, Front Desk Receptionist, Receptionist, Patient Service Representative We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our...


  • Anaheim, California, United States Insight Global Full time

    Customer Service Representative OpportunityInsight Global is seeking a skilled Customer Service Representative to join our team in Anaheim, CA. As a key member of our healthcare provider's call center, you will be responsible for handling inbound calls from members, addressing enrollment inquiries, and facilitating appointment bookings.Key...


  • Anaheim, United States Rezolut Full time

    Rezolut Imaging is looking for an Accounts Receivable Representative to join our team! Who is Rezolut? Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. Job Summary ...