Restaurant Assistant Manager

1 week ago

Chicago, Illinois, United States Master Concessionair, LLC Full time
Job Description

We are seeking a highly skilled Restaurant Assistant Manager to join our team at Master ConcessionAir, LLC. As a key member of our operations team, you will be responsible for assisting the Manager in all day-to-day restaurant operations.

Key Responsibilities:

  • Assist the Manager in overseeing restaurant operations, including BOH and FOH hiring, supervisor/employee development and training, performance documentation, and adherence to all MCA policies and procedures.
  • Ensure the highest level of customer service throughout the operation, being a role model/leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results.
  • Responsible for ensuring all storerooms and loading areas are clean and always organized.
  • Assist staff when required at busy periods.
  • Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget.
  • Assess employee/supervisor strengths and career development.
  • Ensure that all staff are punctual and attired correctly.
  • Meet with problem performers regularly and discuss/document areas of improvement.
  • Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures.
  • Ensure that menu briefings and quizzes are carried out regularly with all staff.
  • Work closely and communicate with the GM to always ensure a smooth operation.
  • Ensure all work is carried out in compliance with Health & Safety regulations.
  • Communicate staff performance issues, training, and development needs to GM on a regular basis.
  • Maintain a high level of service for all guests.
  • Deal with complaints in an efficient and courteous manner.
  • Communicate any service/guest issues to the GM.
  • Perform any other duties as directed by the GM.
  • Maintains total accountability including labor cost, budgets, and projections.
  • Maintains food and beverage costs per budgetary standards.
  • FOH/BOH repair, light bulb replacement, general organization, and cleanliness.
  • Perform safety inspections and document results and shortfalls.

Requirements:

  • Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
  • Minimum 1-year supervisory experience, preferably full-service restaurants.
  • Knowledge of marketing techniques and impact on business results.
  • Experience in guest relations, negotiations, and complaint handling.
  • Excellent verbal and written communication skills.
  • Commitment to service of customers, staff, co-workers, and management.
  • Demonstrated leadership ability; ability to lead by example.
  • High integrity and honesty.
  • High Work Ethic, passion, and commitment.
  • Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays.
  • Demonstrated coaching and development skills.
  • Ability to train and delegate.
  • Follow through and dependability.
  • Adherence and modeling of all MCA policies and procedures.
  • Knowledge and commitment to safety and food sanitation.
  • Health Department approved Food Handler Manager Certification.

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