Security Specialist

3 days ago


Charlotte, North Carolina, United States Pinkerton Full time

Job Summary:

Pinkerton is seeking a highly skilled and experienced Security Specialist to join our team. As an Armed Response Agent, you will be responsible for providing concierge-level security services to our clients, including residential, event, and response services.

Key Responsibilities:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence in all interactions with clients and colleagues.
  • Provide exceptional customer service and de-escalate tense situations or individuals that may arise.
  • Conduct thorough investigations and complete detailed reports.
  • Respond to emergency and crisis situations, including high-risk terminations, workforce disruptions, natural disasters, and civil unrest.
  • Transport clients to and from company locations and events.
  • Secure client residences and review CCTV, manage access controls, and respond to alarms as needed.
  • Identify and escalate equipment deficiencies or failures.
  • Perform other duties as assigned by management.

Requirements:

  • High School Diploma or GED with law enforcement, military, and/or security experience.
  • Armed security license for North Carolina required.
  • Concierge-level customer service experience.
  • Ability to complete thorough and accurate investigations and reports.
  • Access control systems, CCTV, and alarm monitoring experience.
  • Strong problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Solid verbal and written communication skills.
  • Computer knowledge; Microsoft Office.

Working Conditions:

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or clients.
  • Ability to adjust focus between close and distance vision.
  • Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Rapid and effective decision-making during unusual or emergency situations.
  • Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
  • Frequent sitting, standing, and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
  • On occasion, may be required to perform stressful and physical activity.


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