Bilingual Trainer

6 days ago

Irving, Texas, United States North Texas Real Estate R Full time
Job Summary

This position is responsible for the ongoing development, scheduling, and high-quality instruction of all MLS-related training courses in all available formats, including the creation and update of course materials. The ideal candidate will be able to provide training, technical support, and assistance with course registration in both English and Spanish.

Key Responsibilities
  • Develop and maintain an up-to-date and accurate MLS training schedule, including input into the Association AMS system.
  • Conduct training courses either in person or via podcast or webinar in both English and Spanish at various locations in North Texas.
  • Provide MLS technical phone support to MLS subscribers, responding to inquiries, interpreting MLS rules and regulations, data integrity policies and procedures, and resolving any outstanding issues.
  • Assist members with registration and/or cancellation for MLS classes via the Association AMS system or through the online Member portal.
  • Troubleshoot MLS system issues, documenting and reporting them to the vendor, tracking the resolution, and communicating it to members and the department.
  • Coordinate with the Senior MLS Instructor to develop newsletter articles and blogs, and act as an ambassador to the MLS by marketing and promoting MLS products, services, and all training offerings.
Requirements
  • Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: Proficiency in Microsoft Office and Internet Software.
  • Bilingual in English and Spanish, with the ability to demonstrate proper use of English and Spanish grammar, spelling, punctuation, and speaking.
  • Excellent customer service skills, with the ability to effectively communicate with people at all levels and from various backgrounds.
  • Strong organizational skills, with the ability to manage priorities and workflow.
Competencies
  • Communication: Communicates well, delivers presentations, and has good listening skills.
  • Customer Service: Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, and meets commitments.
  • Innovation: Creative, offers new ideas, risk-taker, amenable to change, generates suggestions for improving work.
  • Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, keeps emotions under control, and solicits feedback.
  • Problem Solving: Strives to understand contributing factors, works to resolve complex situations timely, and uses reason when dealing with emotional topics.

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