Client Support Associate

4 weeks ago

Keller, Texas, United States CSMN Operations, LLC dba All Points North Full time
Job Description

We are seeking a Client Support Associate to join our team at All Points North. This role is responsible for providing support to clients in a comprehensive behavioral health setting.

Key Responsibilities:

  • Collaborate with clinicians, nursing staff, and other patient caregivers to ensure delivery of quality care and coordination of services.
  • Work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities, and client satisfaction.
  • Complete and distribute the daily census and coordinate ongoing improvement of the census and related projects.
  • Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs.
  • Review and aggregate patient outcome and satisfaction data.
  • Ensure all electronic health records are up-to-date and accurate.
  • Use computer software to admit and discharge patients, coordinate follow-up appointments, and refer patients to specialists as needed.
  • Work to create efficient systems and workflows within the clinic.
  • Engage in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks.
  • Collaborate extensively between departments to coordinate the completion of assigned performance improvement tasks.
  • Work closely with leadership on specialty projects as assigned.
  • Client and Milieu Management:
  • Create strong relationships and interactions to build a culture of safety and serve as a positive role model and mentor for clients.
  • Promote client adherence to the daily programming schedule and encourage client participation in all activities.
  • Verbally redirect clients to follow program expectations.
  • Enforce adherence to safety protocols and ensure compliance with program rules.
  • Intervene in client crisis situations and work with the treatment team to promote conflict resolution, de-escalation, and emotion regulation.
  • Use positive reinforcement, non-judgmental attitude, listening skills, gentle redirection, and other tools to manage client behaviors in a positive and supportive way to create a safe environment.
  • Work with the treatment team to intervene with clients seeking to leave treatment early in order to support and redirect AMA situations.

Requirements:

  • Able to stand for 8+ hours.
  • Able to squat, bend, kneel, and lift 50 lbs.
  • Able to work with all departments at All Points North.
  • Extensive knowledge of KIPU EMR.
  • Time-management skills.
  • Capable of making good decisions.
  • Ability to handle pressure well.
  • Ability to deal with uncertainty.

Education:

  • Required: High School Diploma / GED.
  • Preferred: Associates in Social or Human Services.

Experience:

  • 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems.

Special Skills & Knowledge:

  • Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately.

Physical Requirements:

  • Routine mobility includes standing, stooping, bending, lifting, walking, and running.
  • Regularly required to sit and work at a phone/computer workstation.
  • Ability to lift up to 40 lbs.

Materials & Equipment:

  • Office equipment, computer, copy machine, iPad, and company computer programs.

Essential Requirements:

  • High moral and ethical values.
  • Willingness to be open to learning and growing.
  • Exceptional communication skills.
  • Basic understanding of medical and clinical terminology.
  • Excellent organizational skills in order to ensure all patient needs are being met.
  • Ability to interact with a wide range of individuals each day.
  • Must possess a valid driver's license, appropriate references.
  • Appropriate interpersonal/personal boundaries.
  • Maturity of judgment and behavior.
  • Ability to remain flexible to accommodate changes in work schedule.

Benefits:

  • All Points North offers a comprehensive benefits package including medical, dental, vision, life insurance, and 401k.
  • APN also offers paid holidays and vacation time to facilitate a healthy work-life balance.

Hourly pay range:

  • $16.00-$20.00/hour

All Points North is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.

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