Senior Product Manager
4 days ago
Waystar is seeking a seasoned Senior Product Manager to lead the development of innovative healthcare revenue cycle management solutions. As a key member of our product team, you will be responsible for driving strategic product initiatives, collaborating with cross-functional teams, and delivering high-quality products that meet the needs of our customers.
We are looking for a talented professional with a passion for building great products and a strong understanding of the healthcare revenue cycle. If you have a track record of success in product management, excellent communication skills, and a customer-centric approach, we want to hear from you.
Key Responsibilities- Analyze product inputs, customer requirements, and design solution architectures to develop business cases for new product development
- Prepare software design plans, including product specifications, use case documentation, and user interface wireframes
- Organize market research, analyzing customer segments, reviewing industry research reports, and assessing competitors to define new opportunities
- Stay up-to-date on industry changes and compliance issues, and gather inspiration and ideas by visiting customers regularly
- Collect direct customer feedback through user tests, customer support incidents, user surveys, and customer visits
- Work closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
- Assist the Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince stakeholders to rally behind a single product vision
- Manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
- At least 2 years of software build experience, with a track record of leading the end-to-end build of at least 2 medium-scale features/upgrades and bringing them to market
- Strong understanding of hospital and professional coding and billing workflows, and the provider reimbursement process
- Significant contribution to a team that designed, built, or used Revenue Cycle Management products
- Robust technical fundamentals, especially when it comes to building software
- Problem-solving skills, with the ability to analyze a problem and design creative solutions
- Attention to detail, with an extraordinary eye for usability and the customer experience
- Excellent written communication skills, with the ability to succinctly convey complex ideas through the written word
- Great people skills, with the ability to facilitate, negotiate, and persuade stakeholders
- Flexible and agile, with the ability to rapidly adapt to changing situations and inputs
Waystar is a leading healthcare payments platform that helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Our innovative, cloud-based technology, robust data, and unparalleled client support enable us to streamline workflows and improve financials, so providers can focus on what matters most: their patients and communities.
We are deeply committed to living out our organizational values: honesty, kindness, passion, curiosity, fanatical focus, best work, always, making it happen, and joyful, optimistic, and fun. Our products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.
Waystar Perks- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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