Senior Desktop Engineer
2 weeks ago
Are you a seasoned professional with a passion for designing and implementing innovative desktop solutions? Do you thrive in a fast-paced environment where you can leverage your expertise to drive business growth? We're seeking a highly skilled Senior Desktop Engineer to join our team at Freedom Partners Shared Services.
About the RoleAs a Senior Desktop Engineer, you will be responsible for evaluating our current desktop environment and developing roadmaps to drive innovation and efficiency. You will lead a team of desktop and support analysts through a series of projects aimed at advancing our organization's desktop technologies. Your expertise will be essential in planning and implementing Windows 10 and MacOS deployments, as well as integrating single sign-on into applications.
Key Responsibilities- Lead the team responsible for providing new and maintaining current Windows and Mac desktop images
- Own building, maintaining, and supporting a base image for workstations, including OS, drivers, and software packages
- Be an escalation point for Managed Workstation issues and end-user tickets
- Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
- Maintain in-depth and up-to-date knowledge of industry standards, technology trends, and best practices
- Identify trends in reoccurring tickets and focus on resolving globally
- Target automated or scripted fixes instead of manual one-offs
- Create and maintain processes and documents pertaining to the managed workstation environment
- Strong understanding and ability to use SCCM, Tanium, Casper, or other similar tools
- 5-7 years of experience with managing Computers, both Windows and Mac platforms
- Expert knowledge of software distribution concepts
- Demonstrated ability in desktop and systems design
- Proven ability to offer high-level desktop support in an enterprise environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent verbal, interpersonal, and written communication skills
- Strong analytical, problem-solving, and decision-making capabilities
- Must be able to work collaboratively in a team atmosphere
- MCSE Enterprise Devices and Apps or Data Platform or Server Infrastructure
- MS Specialist for Configuring Windows Devices or Planning for and Managing Devices in the Enterprise
- Microsoft Certified Solutions Associate (MCSA), or equivalent
- Working knowledge or understanding of Tanium, Forcepoint, McAfee, SCCM, Casper, AzureAD Premium, EMS, In-Tune, Airwatch, Hyper-V, Azure, and AWS Services
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and experienced Senior Desktop Engineer looking for a new challenge, please submit your application.
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