Senior Desktop Engineer

2 weeks ago

Arlington, Virginia, United States freedom_partners_shared_services Full time
Senior Desktop Engineer

Are you a seasoned professional with a passion for designing and implementing innovative desktop solutions? Do you thrive in a fast-paced environment where you can leverage your expertise to drive business growth? We're seeking a highly skilled Senior Desktop Engineer to join our team at Freedom Partners Shared Services.

About the Role

As a Senior Desktop Engineer, you will be responsible for evaluating our current desktop environment and developing roadmaps to drive innovation and efficiency. You will lead a team of desktop and support analysts through a series of projects aimed at advancing our organization's desktop technologies. Your expertise will be essential in planning and implementing Windows 10 and MacOS deployments, as well as integrating single sign-on into applications.

Key Responsibilities
  • Lead the team responsible for providing new and maintaining current Windows and Mac desktop images
  • Own building, maintaining, and supporting a base image for workstations, including OS, drivers, and software packages
  • Be an escalation point for Managed Workstation issues and end-user tickets
  • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
  • Maintain in-depth and up-to-date knowledge of industry standards, technology trends, and best practices
  • Identify trends in reoccurring tickets and focus on resolving globally
  • Target automated or scripted fixes instead of manual one-offs
  • Create and maintain processes and documents pertaining to the managed workstation environment
  • Strong understanding and ability to use SCCM, Tanium, Casper, or other similar tools
Requirements
  • 5-7 years of experience with managing Computers, both Windows and Mac platforms
  • Expert knowledge of software distribution concepts
  • Demonstrated ability in desktop and systems design
  • Proven ability to offer high-level desktop support in an enterprise environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Excellent verbal, interpersonal, and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Must be able to work collaboratively in a team atmosphere
Preferred Qualifications
  • MCSE Enterprise Devices and Apps or Data Platform or Server Infrastructure
  • MS Specialist for Configuring Windows Devices or Planning for and Managing Devices in the Enterprise
  • Microsoft Certified Solutions Associate (MCSA), or equivalent
  • Working knowledge or understanding of Tanium, Forcepoint, McAfee, SCCM, Casper, AzureAD Premium, EMS, In-Tune, Airwatch, Hyper-V, Azure, and AWS Services

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and experienced Senior Desktop Engineer looking for a new challenge, please submit your application.

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