Hotel Guest Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Best Western Holiday Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Service: Greet and register guests in a warm and friendly manner, ensuring a smooth and efficient check-in process.
- Room Assignments: Assign rooms to guests, issue room keys, and set wake-up calls as needed.
- Communication: Record and communicate guest special requests and problems to the appropriate department, ensuring timely and acceptable resolutions.
- Front Desk Operations: Date stamp, sort, and rack incoming mail, faxes, and messages, and accurately compute bills, collect payments, and make change for guests.
- Reservations: Make, confirm, and cancel reservations via telephone, computer, and in writing, ensuring accurate and efficient processing.
- Phone and Email: Answer and route internal and external phone calls, and respond to guest inquiries in a friendly and articulate manner.
- Education: High school diploma or equivalent required.
- Experience: One to three months of related experience and/or training preferred.
- Language Skills: Ability to read, write, and communicate effectively in English.
- Mathematical Skills: Ability to accurately handle cash, credit cards, and checks, and perform basic accounting functions.
- Competitive Wages: Competitive starting wages and opportunities for advancement.
- Benefits: Health, dental, vision, and other benefits available after 60 days of employment.
- Training: Paid training and on-the-job development opportunities.
- PTO: Paid time off and holidays.
- Referral Program: Referral program for current employees.
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