Hotel Guest Service Representative

3 weeks ago


Clear Lake, Iowa, United States Best Western Holiday Lodge Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Best Western Holiday Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and register guests in a warm and friendly manner, ensuring a smooth and efficient check-in process.
  • Room Assignments: Assign rooms to guests, issue room keys, and set wake-up calls as needed.
  • Communication: Record and communicate guest special requests and problems to the appropriate department, ensuring timely and acceptable resolutions.
  • Front Desk Operations: Date stamp, sort, and rack incoming mail, faxes, and messages, and accurately compute bills, collect payments, and make change for guests.
  • Reservations: Make, confirm, and cancel reservations via telephone, computer, and in writing, ensuring accurate and efficient processing.
  • Phone and Email: Answer and route internal and external phone calls, and respond to guest inquiries in a friendly and articulate manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One to three months of related experience and/or training preferred.
  • Language Skills: Ability to read, write, and communicate effectively in English.
  • Mathematical Skills: Ability to accurately handle cash, credit cards, and checks, and perform basic accounting functions.
What We Offer
  • Competitive Wages: Competitive starting wages and opportunities for advancement.
  • Benefits: Health, dental, vision, and other benefits available after 60 days of employment.
  • Training: Paid training and on-the-job development opportunities.
  • PTO: Paid time off and holidays.
  • Referral Program: Referral program for current employees.


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