Customer Service Representative

3 days ago


Carter Lake, Iowa, United States Advance Services, Inc. Full time
{"title": "Customer Service Specialist", "description": "Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Advance Services, Inc. This is a temporary to hire opportunity with a stable and growing company offering a full and competitive benefit package upon completion of the probationary period.

Responsibilities
  • Provide exceptional customer service through incoming calls, responding to general and specific inquiries about the company and its safety and compliance programs.
  • Liaise with the general office, including Safety Managers and other staff, to process safety and compliance items as assigned.
  • Assume responsibilities within normal assignments and be available for special project assignments as directed by the immediate supervisor.
  • Monitor and update systems for asset management, maintaining, correlating, and dispersing data collection reports as needed to multiple levels of management.
  • Be the point of contact for reported safety concerns.
Requirements
  • Excellent verbal and written communication skills.
  • Ability to train on policies, procedures, and practices, with knowledge of effective training concepts.
  • Proficiency in Microsoft Office.
  • Strong work ethic with a professional, positive attitude.
  • Ability to work independently and as part of a team.

Background in safety, insurance, or transportation is a plus. Training is provided.

#EOE

", "lang_code": "en"}

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