Customer Success Manager
2 weeks ago
At Nikola Corporation, we are dedicated to fostering a sustainable future through innovative transportation solutions. As a passionate advocate for zero-emissions technology, you will play a crucial role in shaping our customer experience. We believe in collaboration and the power of teamwork to achieve our goals. If you thrive in a dynamic environment and value quality and integrity, we invite you to explore this opportunity.
Role Summary
The Customer Success Manager (CSM) is instrumental in guiding clients from initial engagement to becoming proficient users of Nikola's offerings. This role emphasizes customer satisfaction, loyalty, and the establishment of enduring relationships.
- Act as the primary point of contact for addressing and resolving customer inquiries and issues.
- Oversee project management and facilitate the onboarding process for new customers.
- Develop and nurture strong relationships with clients to enhance their experience.
- Collaborate closely with the Sales, Service, and Dealership teams to relay valuable customer insights.
- Maintain an extensive and current understanding of Nikola's products and services.
- Stay informed about competitors and their offerings to effectively differentiate Nikola's solutions.
- Assist in the development and maintenance of tools, analytics, and processes that support the Nikola portfolio.
- A minimum of 3 years of experience in fleet or transportation operations.
- Possession of a Class A or B CDL is highly preferred.
- A Bachelor's degree in a relevant field is strongly preferred.
- Demonstrated project management capabilities with excellent organizational and time-management skills.
- Strong analytical skills to identify trends and present data in a clear, actionable manner.
- Exceptional multitasking abilities across diverse responsibilities.
- A deep empathy for customers coupled with a passion for driving revenue and growth.
- Proven teamwork and collaboration skills across various groups.
- Ability to build trust and credibility by understanding and addressing customer needs.
- Effective communication skills (written, verbal, presentation) to convey technical information to non-technical audiences.
- Willingness to travel as needed to meet customer demands.
Ideal Candidate
The successful candidate will be innovative, persuasive, and genuinely curious about their clients' businesses. They will be goal-oriented, optimistic, and possess a proactive mindset, easily adapting to the fast-paced environment at Nikola Corporation.
Nikola Corporation is at the forefront of transforming the transportation industry. As a designer and manufacturer of zero-emission vehicles, electric drivetrains, and energy solutions, we are committed to revolutionizing the economic and environmental impact of commerce. For more information about our mission and offerings, please visit our website.
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