Help Desk/Desktop Support Analyst

2 months ago


Newington, Connecticut, United States State of Connecticut Full time
About the Role

We are seeking a highly skilled and motivated Help Desk/Desktop Support Analyst to join our team at the State of Connecticut. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our information technology systems.

Key Responsibilities
  • Provide day-to-day technical support to the DOT user community
  • Resolve hardware and software issues
  • Instruct users on proper usage of technology
  • Communicate DTS policies and guidelines to users
  • Keep computer inventory updated
  • Track licensed software products
  • Generate usage reports for management
  • Install computers and other electronic equipment
  • Rout wires under desks
Requirements
  • 6 years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area
  • 1 year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution
Preferred Qualifications
  • Experience using Microsoft System Center Configuration Manager (SCCM) for Operating System (Windows 10 and Windows 11) and application deployment
  • Experience with an Information Technology Service Management (ITSM) ticketing system such as Footprints including creating, managing, and closing support tickets
  • Experience creating and managing accounts and groups in Active Directory
  • Experience with Windows 10 and Office 365 user setup and configuration
  • Experience with Windows 11 user setup, configuration, and troubleshooting
  • Experience troubleshooting personal computer (PC) hardware and software issues and performance
  • Experience troubleshooting network (wired, wireless and cellular) connections
  • Experience responding to customer requests submitted through phone, email and in-person meetings
  • Experience generating documentation for distribution to hundreds of users
What We Offer

As a State of Connecticut employee, you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone's life, but the time to enjoy your own.

Some of the benefits we offer include:

  • Health & Dental Insurance
  • Accrued Vacation, Personal and Sick Leave
  • Retirement Plan
  • Group Life Insurance
  • Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance
  • State of CT Tuition Reimbursement Program
  • Holidays


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