Help Desk/Desktop Support Analyst

2 weeks ago


Newington, Connecticut, United States State of Connecticut Full time
About the Role

The State of Connecticut is seeking a highly skilled Help Desk/Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our information technology systems.

Key Responsibilities
  • Provide day-to-day technical support to the DOT user community
  • Resolve hardware and software issues
  • Instruct users on proper usage of technology
  • Communicate DTS policies and guidelines to users
  • Keep computer inventory updated
  • Track licensed software products
  • Generate usage reports for management
  • Install computers and other electronic equipment
  • Routine wires under desks
Requirements
  • 6 years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area
  • 1 year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution
Preferred Qualifications
  • Experience using Microsoft System Center Configuration Manager (SCCM) for Operating System (Windows 10 and Windows 11) and application deployment
  • Experience with an Information Technology Service Management (ITSM) ticketing system such as Footprints including creating, managing, and closing support tickets
  • Experience creating and managing accounts and groups in Active Directory
  • Experience with Windows 10 and Office 365 user setup and configuration
  • Experience with Windows 11 user setup, configuration, and troubleshooting
  • Experience troubleshooting personal computer (PC) hardware and software issues and performance
  • Experience troubleshooting network (wired, wireless and cellular) connections
  • Experience responding to customer requests submitted through phone, email and in-person meetings
  • Experience generating documentation for distribution to hundreds of users
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A diverse and inclusive work environment
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A generous retirement plan
  • Flexible work arrangements, including telecommuting options


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