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Property Management Specialist
2 months ago
We are seeking a highly skilled Operations Management Professional to join our team at Irvine Company. As an Assistant Manager, Operations, you will be responsible for assisting the Manager/Senior Manager with the management of properties and leading assigned staff.
Key Responsibilities- Ensure properties are maintained in a first-class manner, distinguishing Irvine Company projects from the competition.
- Maintain vacant space in projects to ensure they are in top condition for viewing by potential customers.
- Manage new suite construction, tenant improvement, restoration, and alterations process.
- Manage service providers to ensure top-quality work is performed in compliance with the contract and in a timely manner.
- Interface with other internal Irvine Company departments to ensure property maintenance of buildings is to our level of standard and work together to maintain and enhance customer satisfaction.
- Review and audit deal sheets and lease abstracts.
- Coordinate customer move-in and move-outs.
- Enforce the terms and conditions of the lease.
- Implement customer service programs (program varies depending on region/portfolio).
- Responsible for directing resources to handle all customer requests and issues.
- Respond to emergencies on the property and work with engineering to resolve.
- Incident report filing, as necessary.
- Ensure customer insurance compliance.
- Provide initial review of recurring reports.
- Develop and maintain detailed property budgets and forecasts on property expenses and capital expenditures.
- Prepare customer CAM estimates and year-end reconciliations.
- Manage financials to established budget and forecast. Provide monthly analysis and explanation of variances.
- Manage accounts receivables to ensure timely collection of rent by following company policy for non-payment, and provide monthly accounts receivable comments; draft and issue legal notices.
- Review and approve all invoices for expenditures.
- Prepare and manage necessary paperwork for approvals.
- Prepare various monthly status reports.
- Participate in portfolio-wide special initiatives and projects.
- Understand respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties.
- Lead by example, create a positive environment while embracing the company's mission statement and customer service program.
- Co-create performance appraisals for appropriate staff.
- 3+ years of experience in property/facilities management or 3+ years of experience in related business management.
- Excellent computer, communication, accounting/budgeting, organizational, and customer service skills.
- Knowledge of property management and terminology.
- Experience in a professional office setting, preferably in real estate or property management.