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Service Representative

2 months ago

Winnetka, Illinois, United States RAYNOR DOOR COMPANY Full time
Job Summary

Raynor Door Company is a family-owned and operated business seeking a highly motivated and detail-oriented individual to join our team as a Service Representative. As a Service Representative, you will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring the timely completion of service requests.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Service Coordination: Coordinate with technicians to ensure timely completion of service requests, including scheduling appointments and dispatching technicians to job sites.
  • Documentation: Maintain accurate and up-to-date records of customer interactions, including service requests, appointments, and technician assignments.
  • Communication: Communicate effectively with customers, technicians, and other stakeholders to ensure seamless service delivery.
  • Quality Assurance: Review work-in-progress to ensure quality and timeliness, communicating updates to customers and stakeholders as needed.
Requirements
  • Customer Service Skills: Strong customer service skills, with previous experience in a service industry preferred.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, technicians, and other stakeholders.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficient in Microsoft Office, with experience with Microsoft Great Plains: Dynamics or ACT a plus.
  • Education: High school diploma or equivalent required.
Benefits
  • 401(k) Plan: Company-sponsored 401(k) plan with matching contributions.
  • Paid Time Off: Generous paid time off program, including holidays and vacation days.
  • Medical and Dental Benefits: Comprehensive medical and dental benefits package.
  • Company-Supplied Work Clothes: Company-provided work clothes and uniforms.