Solar Inverter Field Engineer
19 hours ago
Technical Services Field Engineer
Job Summary:We are seeking a highly skilled Technical Services Field Engineer to join our team at TMEIC Corporation Americas. As a Technical Services Field Engineer, you will provide specialized engineering expertise to support clients and field engineers, resolving issues and providing technical support.
Key Responsibilities:- Advise clients and Company engineers to resolve issues, as the factory expert for the Company's solar inverters
- Analyze client equipment failures using diagnostics tools
- Provide technical support to clients and other engineers, when not in the field
- Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
- Troubleshoot, isolate issue, repair and/or replace defective components
- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers
- Implement corrective actions outlined in Field Change Notices as assigned
- Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
- Prepare Service Advices and issue to clients and field engineers as necessary
- Write and/or review field reports, and issue to clients as requested
- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
- Process warranty replacements, expediting when necessary
- Respond to client issues after regular business hours on rotating phone duty
- Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years of field engineering, customer support, development, or testing experience of photovoltaic inverter in the field or laboratory environment
- Knowledge of power conversion and distribution transformers
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
- Availability to travel, domestically and internationally, approximately 75%, occasionally with limited notice
- Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
- Controls engineering experience
- Low voltage drive engineering experience
- Photovoltaic Inverter power generation experience
- PPC and battery storage experience
TMEIC Corporation Americas is a leading provider of electrical and mechanical equipment for the energy and infrastructure industries. We are committed to delivering high-quality products and services that meet the needs of our clients.
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