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Business Systems Analyst II

2 months ago

Coffeyville, Kansas, United States CVR Energy, Inc. Full time
Job Summary

CVR Energy, Inc. is seeking a highly skilled Business Systems Analyst II - Technical Lead to join our IT team. As a key member of our Application Support team, you will play a critical role in detecting, diagnosing, and resolving system and application problems.

Key Responsibilities
  • Take a lead role in detecting, diagnosing, and resolving system and application problems; conduct root cause analysis, submitting and managing incident tickets, following through on analysis, and developing methods for improvement.
  • Collaborate on change implementation plans and strategies, performing risk and impact assessments prior to change implementation.
  • Manage the delivery of exceptional customer service in a fast-paced environment through consultation with management team, peers, and subordinates, and finally end users to clarify program intent, identify problems, suggest changes, and document discussions/issues and translate changes into clear and actionable application directives.
  • Work closely with all vendor support and ensure incident resolutions and problems are correctly identified with the proposed final solution consistent with the end users project requirements.
  • Serve as technical resource on lights-on projects and support activities, including coordination with business owners and reporting progress and status.
  • Maintain an organization-wide view of business and application architecture with high-level visual schematic of key systems and business flows.
  • Work closely with developers considering budgetary restraints and vendor relations.
  • Identify systems and business architectures with reliability or capacity risk; suggest remediation to improve serviceability.
  • Identify areas within Application Support which can be made more efficient through automation, contribute ideas and solutions related to our transition to continuous delivery and work closely with team to contribute to the creation and implementation of such automation.
  • Create automated solutions for application and infrastructure monitoring, with focus on exception-based alerting; Leverage open-source tools wherever practical.
  • Supports SOA (Service Oriented Architecture) and MDM (Master Data Management) initiatives with business and technical perspective and understands the company's strategic objectives for future technical architectures.
  • Ability to establish effective working relationships in a team environment.
  • Strong analytical and problem-solving abilities.
  • Effective organization and time management skills, with ability to work under pressure and adhere to project deadlines.
  • Excellent written, verbal, presentation, and interpersonal communication skills
Requirements
  • 10% travel requirements to support multiple sites.
  • Exposure to work near potentially volatile and combustible materials and chemicals