Lead Software Engineer/Architect

2 weeks ago

Greenwich, Connecticut, United States Interactive Brokers Full time
Position Overview:

This is a hybrid role (three days in the office/two days remote). Interactive Brokers Group has been a pioneer in trading innovation since the inception of the first handheld computer for floor trading in 1983.

We take pride in our identity as a technology-driven firm that continuously challenges conventional practices.

Our commitment is to provide clients with an exceptional trading platform, equipped with advanced features at competitive prices.

Software development is integral to our operations, evident in our acclaimed brokerage platform. Interactive Brokers is frequently acknowledged as a leader in the financial services sector.

About Your Team:

You will join an Enterprise Platforms team focused on ticketing solutions for internal staff, utilizing both ServiceNow and Atlassian technologies.

This position requires a technical authority in Atlassian products to devise and implement optimized solutions that facilitate the Software Development Life Cycle (SDLC), Project Management, and IT Service Management processes.

Your collaboration with internal project stakeholders from IT and Business teams will involve gathering requirements and designing, developing, and deploying Jira and Confluence solutions.


Key Responsibilities:
Administer Atlassian tools, including Jira Software, Confluence, Bitbucket, and related applications. Customize and maintain these tools to adapt to our organization's evolving needs.
Thoroughly understand and manage the existing Atlassian environment, which includes Jira, Confluence, BitBucket, and associated integrations.
Provide guidance on best practices for platform development and enhance end-user experiences.

Design architectural enhancements and solutions to ensure platform stability, scalability, and upgradeability, including reducing excessive customization and consolidating developed solutions.

Oversee the upgrade process for Atlassian tools, including necessary QA testing, change scheduling, and deployment activities.
Develop and implement custom workflows, issue types, screens, and fields in Jira to align with our unique business processes.

While we aim to utilize native functionalities, we also require expertise in managing and understanding custom scripts and integrations to extend Atlassian's base functionalities.

Facilitate and build integrations between Atlassian tools and other systems within our environment, such as CI/CD pipelines, version control systems, and external applications.

Collaborate with other developers on the Enterprise Platforms team regarding Jira and Confluence integrations with ServiceNow.
Ensure the reliability, backup, disaster recovery, and overall business continuity of Atlassian tools.
Provide technical support and guidance to end-users on the utilization of Atlassian tools, best practices, and troubleshooting. Create training materials, conduct workshops, and promote the adoption of Atlassian tools across the organization.
Monitor and enhance the performance of Atlassian applications, including server configuration, database tuning, and system maintenance tasks. Implement scalability solutions to meet increasing user demand and data volume.

Establish and enforce security policies, access controls, and data governance measures in accordance with Atlassian guidelines and within our security framework.

Identify opportunities for automation, streamlining, and innovation to boost team productivity and collaboration.
Effectively communicate complex technical concepts to individuals with varying levels of technical expertise.

Required Skills:
5+ years of experience as a system administrator or developer, with a specialization in Atlassian tools and platforms.
Expert-level proficiency in administering Jira Software, Confluence, Bitbucket, and associated plugins and add-ons.
Experience with both Atlassian Cloud and Data Center platforms. Migration experience from Data Center to Cloud is advantageous.
Comprehensive knowledge of Atlassian APIs, webhooks, and integration points for creating custom solutions and integrations.
Strong understanding of SDLC methodologies, including Agile, Lean, and DevOps.
Hands-on experience with version control systems such as Git or Bitbucket, CI/CD pipelines, and deployment automation tools.
Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams.
Strong problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.
Atlassian certifications such as Atlassian Certified Professional (ACP) or Atlassian Certified Master (ACM) are preferred.
Familiarity with the ServiceNow platform is a plus.
An understanding of the ITIL framework is beneficial.
To excel in this role, you should possess:
Self-motivation and the ability to manage tasks with minimal supervision.
Exceptional analytical and problem-solving skills.
Strong collaboration and communication skills (both verbal and written).
Outstanding organizational and time management abilities.
Company Benefits & Perks:
Competitive salary, annual performance-based bonus, and stock grant.
401(k) retirement plan with a competitive company match.
Comprehensive health and wellness benefits, including medical, dental, and vision coverage, along with a company-paid medical healthcare premium.
Wellness screenings, assessments, health coaching, and counseling services through an Employee Assistance Program (EAP).
Generous paid time off and parental leave policy.
Daily lunch allowance and a fully stocked kitchen with healthy breakfast and snack options.
Corporate events, including team outings, dinners, volunteer activities, and company sports teams.
Education reimbursement and opportunities for professional development.
Modern office environments equipped with multi-monitor setups.
Company Overview:

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services firm headquartered in Greenwich, CT, USA, with a presence in over 15 countries. We have been at the forefront of financial innovation for over four decades, recognized for our cutting-edge technology and commitment to our clients.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.

Join our dynamic, multi-national team and contribute to a company that simplifies and enhances financial opportunities through state-of-the-art technology.

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